Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Megan Cline

Canonsburg,PA

Summary

Dynamic professional with extensive experience in customer service and retail operations, notably at Dollar General. Proven ability to enhance store organization and drive sales through strategic merchandising. Skilled in problem-solving and mentoring, consistently exceeding performance metrics while fostering customer loyalty and engagement. Committed to achieving goals and improving team performance.

Focused Assistant Store Manager known for creating stunning merchandise displays and improving revenue for location. Offering exemplary writing and oral communication skills. Experience in diverse retail environments.

Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Overview

6
6
years of professional experience

Work History

Assistant Store Manager

Dollar General
06.2024 - 12.2024
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.

Customer Service Representative

Secured Assist
08.2021 - 05.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Dealt with back to back non stop calls.

Production Worker

Norther Lights Candles LLC
05.2019 - 10.2021
  • Followed safety procedures and guidelines to maintain safe working environments.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
  • Resolved issues quickly to maintain productivity goals.
  • Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
  • Organized work to meet demanding production goals.

Customer Service Representative

Coast Professional Inc.
06.2019 - 08.2019
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Analyzed customer service metrics to identify trends and develop strategies for improvement.

Education

No Degree - Pre Nursing

James Town Community College
Olean, NY

High School Diploma -

Wellsville High School
Wellsville, NY
06-2014

No Degree - Medical Assisting

Boces
Belmont, NY
06-2014

Skills

  • Problem-solving
  • Customer service
  • Customer experience
  • Customer service and engagement
  • Store organization
  • Inventory control
  • Retail operations
  • Time management
  • Hiring and training
  • Mentoring and coaching
  • Goals and performance
  • Sales strategies

Languages

English
Full Professional

Timeline

Assistant Store Manager

Dollar General
06.2024 - 12.2024

Customer Service Representative

Secured Assist
08.2021 - 05.2024

Customer Service Representative

Coast Professional Inc.
06.2019 - 08.2019

Production Worker

Norther Lights Candles LLC
05.2019 - 10.2021

No Degree - Pre Nursing

James Town Community College

High School Diploma -

Wellsville High School

No Degree - Medical Assisting

Boces