Megan Conklin
Hobart,WI
Summary
Guest services professional with proven track record in fostering positive customer experiences and resolving issues efficiently. Known for strong team collaboration and adaptability to changing needs. Possesses strong problem-solving and communication skills valued in guest-focused environments. Also has experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Office Manager
Smart Custom Homes
06.2014 - Current
- Supervised daily operations to ensure project timelines and quality standards were met.
- Coordinated with subcontractors and suppliers to facilitate timely material deliveries and installation schedules.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Resolved conflicts among team members, promoting a collaborative work environment.
- Managed daily office operations, ensuring efficient workflow and timely completion of tasks.
- Developed and implemented office procedures to enhance productivity and communication among staff.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Conducted regular audits of office systems to identify areas for process improvement and cost savings.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
Guest Advocate
Target
03.2020 - 06.2024
- Provided exceptional customer service to enhance guest experiences and foster brand loyalty.
- Assisted guests with product selection, ensuring accurate information and satisfaction with purchases.
- Resolved guest inquiries and complaints promptly, maintaining a positive store environment.
- Trained new staff on operational procedures, enhancing team performance and customer engagement.
- Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
- Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store.
- Provided prompt assistance at checkout counters, reducing wait times for guests during peak hours.
- Assisted guests with purchases, ensuring accurate transactions and efficient payment processing.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
Certificate - Digital Marketing
Northeast Wisconsin Technical College
Green Bay, WI05-2019
High School Diploma -
Pulaski High School
Pulaski, WI05-2018
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Billing
- Scheduling and calendar management
- Document management
- Scheduling coordination
- Time management
- Problem-solving
- Teamwork
- Customer service management
- Phone and email etiquette
- Stress tolerance
- Guest relations
- Strong empathy
Certification
Digital Marketing, Smart Custom Homes
Languages
English
Native or Bilingual
Work Preference
Work Type
Full TimePart TimeLocation Preference
RemoteOn-SiteImportant To Me
Work-life balancePaid time offHealthcare benefitsCareer advancementSoftware
Microsoft
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Guest Advocate
Target
03.2020 - 06.2024
Office Manager
Smart Custom Homes
06.2014 - Current
Certificate - Digital Marketing
Northeast Wisconsin Technical College
High School Diploma -
Pulaski High School