Megan Conklin

• Assist rehabilitation professionals in implementing patient care plans and therapeutic activities
• Monitor patients' progress and report findings to therapists for treatment adjustments
• Maintain cleanliness and organization of therapy equipment and treatment areas
• Support patients with mobility exercises, enhancing their independence during rehabilitation sessions
• Enhance patient comfort during therapy sessions with attentive care and consistent communication
• Increase patient satisfaction by maintaining a clean, organized, and safe therapy environment
• Promote a positive atmosphere within the facility by actively engaging with patients, families, staff members, and other healthcare professionals
• Streamline therapy equipment inventory management, ensuring availability and readiness for patient sessions
• Foster supportive atmosphere, encouraging patient engagement and effort during rehabilitation exercises
• Contribute to successful team collaboration by providing timely updates on patient progress and concerns
• Follow all HIPAA rules and regulations regarding patient confidentiality
• Utilize gait belts, lifts, or slings to safely move and transfer patients
• Demonstrate proper body mechanics and patient handling techniques for patient transfers and positioning
• Schedule patients for their 3 hours of therapy/day

• Conferred with employees to discuss complaints and resolve issues
• Conferred with employees to address complaints and implement solutions
• Educated customers on product options to enhance satisfaction
• Resolved supply and customer concerns by creating effective solutions
• Staging and cleaning of new construction
• Cleaning new construction job sites
• Executed various errands to support team operations.

• Assisted guests with returns and exchanges
• Managed account payment transactions
• Assist guests with returns and exchanges
• Problem solving and decision making to resolve guest concerns
• Gained understanding of each department to enhance guest service
• Communicated and interacted with guests to ensure positive experiences
• Maintaining a clean, clutter free work area
• Respond proactively and positively to rapid change
• Understanding each department
• Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
• Assisted guests in finding products, ensuring a positive shopping experience.
• Trained new staff on operational procedures and customer engagement techniques.

- Member of LEO club

- Member of national honor society