Megan Conley
Anchorage,AK
Summary
Optimistic and personable individual enthusiastic about meeting new people. Strong presentation and public speaking skills.
Organized, dependable, and successful at managing multiple projects simultaneously with a high degree of accuracy and a positive attitude.
Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Tour Director
PREMIER ALASKA TOURS
05.2013 - 09.2023
- Delivered accurate historical information through engaging storytelling techniques, enriching guests'' cultural understanding.
- Conducted thorough research on destinations, leading to more informed and captivating presentations.
- Addressed client concerns promptly, maintaining professional relationships and positive feedback.
- Communicated effectively with diverse groups of people from different backgrounds to foster inclusivity within each tour group.
- Facilitated group bonding activities, fostering an enjoyable atmosphere for all participants.
- Develop relationships with hotel and vendors
- Promote, sell, and organize excursions for guest
- Trained new tour directors on company protocols, contributing to a knowledgeable team of professionals.
- Developed custom itineraries for various clientele, resulting in a high rate of repeat business.
- Provided assistance during emergencies or unexpected situations, ensuring guest safety and comfort at all times.
- Guided groups of up to 52 people on scheduled tours.
Patient Safety Screener
ALASKA REGIONAL HOSPITAL
02.2021 - 04.2022
- Responsible for monitoring all individuals entering the facility
- Screen all entrants according to established guidelines, utilizing approved screening methods, including verbal screening and temperature assessment
- Report any concerns with screening or entrant condition promptly
- Provide guidance to patients and visitors and assist with directing patients, traffic, and/or monitoring in remote location
- Clearly and accurately document screening results as stated by CDC and facility protocols.
GUEST SERVICES FORMAN
COPPER MOUNTAIN RESORTS
11.2012 - 04.2015
- Sales: all ski products.(day passes, season passes, ski lessons, and retail)
- Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced team productivity by providing clear direction, setting expectations, and offering constructive feedback.
- Scheduled job assignments for staff to monitor progress and performance.
Front Desk Assistant Manager
DENALI BLUFFS HOTEL
04.2012 - 09.2012
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
- Handled payment and bill processing, change giving and payment collecting for guests.
- Collaborated with housekeeping staff to ensure timely room availability and resolve any guest issues or special requests.
- Maintained transaction security by verifying payment cards against identification.
- Increased team productivity by cross-training employees in various front desk tasks such as reservation management and concierge services.
CUSTOMER SERVICE REPRESENTATIVE
H&R BLOCK
- Scheduled and confirmed appointments
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained high levels of customer satisfaction through diligent scheduling coordination.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Front Desk Agent
Holiday Inn Express
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Collected room deposits, fees, and payments.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
Customer Service Associate
Tantime
- Contributed to a clean and hygienic environment by maintaining the cleanliness of tanning beds and rooms after each use.
- Utilized knowledge of tanning products and skin types to tailor customers' tanning experiences.
- Resolved any customer complaints or issues professionally, ensuring a positive outcome for both the client and the salon.
- Educated clients on health and safety of tanning facilities and procedures.
- Increased salon revenue through upselling tanning packages and retail products to clients.
- Informed and demonstrated how to use tanning equipment to new clients.
Assistant Manager/Front Desk Clerk/Night Auditor
EconoLodge
- Oversaw daily operations, addressing any issues promptly to minimize disruptions to guest services.
- Conducted regular inspections of facilities to identify areas in need of maintenance or improvement.
- Optimized room inventory management, maximizing occupancy rates while minimizing overbooking incidents.
- Facilitated open lines of communication between staff members across various departments for smooth collaboration.
- Improved employee retention rates through effective recruitment strategies, comprehensive onboarding processes, and ongoing support initiatives.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
Education
BBA - Accounting And Business Management
Tarleton State University
Stephenville, TX12.2010
Skills
- Patience and Tolerance
- Reports
- Effective Time Management
- Exceptional communication
- Public Speaking Confidence
- Cultural Sensitivity
- Crisis Management
- Payment Collection
- Effective problem solving
- Emergency Preparedness
- Documentation Management
- Logistics Coordination
Timeline
Patient Safety Screener
ALASKA REGIONAL HOSPITAL
02.2021 - 04.2022
Tour Director
PREMIER ALASKA TOURS
05.2013 - 09.2023
GUEST SERVICES FORMAN
COPPER MOUNTAIN RESORTS
11.2012 - 04.2015
Front Desk Assistant Manager
DENALI BLUFFS HOTEL
04.2012 - 09.2012
CUSTOMER SERVICE REPRESENTATIVE
H&R BLOCK
Front Desk Agent
Holiday Inn Express
Customer Service Associate
Tantime
Assistant Manager/Front Desk Clerk/Night Auditor
EconoLodge
BBA - Accounting And Business Management
Tarleton State University
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