Megan Conner
Tuscaloosa
Summary
Assisted customers by addressing inquiries and resolving issues to enhance satisfaction. Managed high volumes of inbound calls while maintaining positive relationships with clients. Utilized CRM systems effectively to track interactions and support multitasking efforts.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Tivly
03.2023 - Current
- Facilitated customer conversations to identify needs and resolve issues.
- Maintained comprehensive records of customer interactions and transactions.
- Executed updates to databases, ensuring accuracy of new and modified customer data.
- Conducted in-depth inquiries to assess service requirements and ensured precise data entry into electronic systems.
- Documented comprehensive records of customer interactions
- Managed incoming customer calls to address needs, complaints, and general service requests.
Front Desk Receptionist/Data Entry Clerk
Easter Seals
09.2019 - 06.2021
- Welcomed customers with enthusiasm, ensuring a positive first impression.
- Facilitated appointment scheduling for clients and visitors to enhance operational efficiency.
- Managed incoming call operations, directing callers to appropriate personnel or departments.
- Oversaw management of incoming and outgoing mail, courier services, faxes, and correspondence.
- Executed data entry into computer systems to ensure accuracy of customer information records.
- Executed administrative support functions, including document filing, photocopying, and material scanning.
- Facilitated preparation of reports, presentations, and documents upon management request.
- Maintained and updated customer information in databases to ensure record accuracy.
- Executed data entry processes by transferring information from paper documents, emails, and various sources into computer systems.
- Updated and maintained existing records with accurate and revised information.
- Analyzed source documents to identify and rectify discrepancies in entered data.
- Digitized documents and organized them into designated databases for efficient storage.
- Converted hard copy data into digital databases, ensuring accurate information organization.
- Administered database management by entering and updating customer and account information.
- Addressed daily inquiries and requests promptly to ensure adherence to deadlines.
- Reviewed and refined documents to ensure accuracy and clarity.
- Implemented systematic storage of hard copies to enhance data retrieval efficiency.
Office Assistant
Tuscaloosa career center
09.2018 - 01.2019
- Streamlined office operations by providing comprehensive administrative assistance, including document management and supply procurement.
- Conducted data entry operations to ensure accurate and efficient information processing.
- Managed comprehensive filing system for both paper and electronic documents to support efficient information retrieval.
- Provided technical support to troubleshoot and rectify office equipment and software malfunctions.
- Facilitated scheduling of meetings and ensured timely delivery of materials to participants.
Skills
- Achieved high levels of customer satisfaction through effective management of inbound and outbound calls Improved response times and service quality by implementing streamlined communication processes Enhanced team performance by fostering a collaborative calling environment
- Achieved timely project completions
- Achieved high customer satisfaction ratings through effective problem resolution Enhanced service delivery by streamlining communication proces Fostered positive relationships with customers to drive repeat business
- Managed data entry operations, maintaining high standards of accuracy and attention to detail
Additional Information
- Skills:
- Team player
- Strong communication skills
- Expert problem solver
- Fast learner
Personal Information
- Title: Customer Service
- Work Permit: Authorized to work in the US for any employer
Timeline
Customer Service Representative
Tivly
03.2023 - Current
Front Desk Receptionist/Data Entry Clerk
Easter Seals
09.2019 - 06.2021
Office Assistant
Tuscaloosa career center
09.2018 - 01.2019