Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

MEGAN COOK

Huntsville,Alabama

Summary

Versatile Certified Clinical Medical Assistant to offer experience in front desk management. Successful at prioritizing tasks, maintaining organization and optimizing workflow. Balances high-volume inquiries with staff administrative needs.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Certified Clinical Medical Assistant/ Team Lead

Huntsville Hospital Foundation
Huntsville, AL
06.2020 - Current
  • Managed multi-line phone system and pleasantly greeted patients.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
  • Contributed to and helped lead employee staff meetings, reporting trends in procedures, advising leadership on resources needed and preparing information to be disseminated.

Cashier

Steak Out
Huntsville, AL
01.2015 - 06.2020
  • Utilize communication skills to provide superior customer service
  • Answer telephone calls and respond to customer inquiries or transfer calls if necessary
  • Accurately record and prepare customer orders
  • Operate cash registers to accept payments
  • Train and advise new staff members
  • Maintain sanitation, health, and safety standards in all work areas
  • Clean, stock, and restock workstations.

Mobility Aide

Huntsville Hospital Foundation
Huntsville, AL
03.2019 - 11.2019
  • Assisted the nurses and doctors in getting the patients up and walking, per their daily lap goals
  • Document information in patient charts
  • Communicated status and conditions with the nurse
  • Assist patients with using the restroom.

Scheduler

The Orthopaedic Center
Huntsville, AL
03.2018 - 01.2019
  • Check-in patients and distribute appropriate paperwork per insurance requirements
  • Schedule initial evaluations and follow-up visits per the referral and insurance regulations
  • Collect payments as required by each patient's insurance benefits
  • Delivered an exceptional level of service to each customer by listening to concerns and answering questions
  • Answered office phones and emails
  • Managed patient check-in and check-out procedures and processed payments
  • Kept operations running smoothly and solved diverse problems by coordinating with customers, management and internal departments.

Cashier

Walton’s Southern Table
Huntsville, AL
09.2017 - 11.2017
  • Take and prepare to-go orders
  • Operate cash registers to accept payments
  • Deliver orders to customers upon arrival.

Host / Server

Logan’s Roadhouse
Huntsville, AL
01.2015 - 11.2015
  • Greet guests and seat them at tables or in waiting areas
  • Assign patrons to tables suitable for their needs and per rotation so that servers receive an appropriate number of seating's
  • Inspect restrooms for cleanliness and availability of supplies and clean restrooms when necessary
  • Check with customers to ensure that they are enjoying their meals and act to correct any problems
  • Write patrons' food orders on order slips, memorize orders and enter orders into computers for transmittal to kitchen staff
  • Clean tables and counters after patrons have finished dining
  • Roll silverware, set up food stations and set up dining areas to prepare for the next shift or for large parties.

Carson's Grille
Owens Cross Roads, AL
03.2014 - 01.2015
  • Server
  • Take orders from patrons for food or beverages
  • Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages
  • Present menus to patrons and answer questions about menu items, making recommendations upon request
  • Clean tables or counters after patrons have finished dining
  • Inform customers of daily specials
  • Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathrooms.

Cashier

KFC Memorial Pkwy SW
07.2013 - 03.2014
  • Maintain sanitation, health, and safety standards in work areas
  • Clean food preparation areas, cooking surfaces, and utensils
  • Read food order slips as required by patron, and prepare food according to instructions
  • Take food and drink orders and receive payment from customers
  • Clean, stock, and restock workstations.

Education

Certified Clinical Medical Assistant -

Huntsville, Calhoun Community College
2020

High School Diploma - undefined

Virgil Grissom High School
2015

Skills

  • Positive Attitude and Energetic
  • Multi-Line Telephone Skills
  • Administrative and Clerical Support
  • Time Management
  • Job Assignments
  • Strategic Planning

Certification

  • CCMA - Certified Clinical Medical Assistant
  • BLS - Basic Life Support

Timeline

Certified Clinical Medical Assistant/ Team Lead

Huntsville Hospital Foundation
06.2020 - Current

Mobility Aide

Huntsville Hospital Foundation
03.2019 - 11.2019

Scheduler

The Orthopaedic Center
03.2018 - 01.2019

Cashier

Walton’s Southern Table
09.2017 - 11.2017

Cashier

Steak Out
01.2015 - 06.2020

Host / Server

Logan’s Roadhouse
01.2015 - 11.2015

Carson's Grille
03.2014 - 01.2015

Cashier

KFC Memorial Pkwy SW
07.2013 - 03.2014

Certified Clinical Medical Assistant -

Huntsville, Calhoun Community College

High School Diploma - undefined

Virgil Grissom High School

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MEGAN COOK