Megan Cook

Manager Patient Accounting - Revenue Cycle

Atrium Health

09.2010 - Current

My essential functions are and are not limited to:
Managing and motivating employees to be productive and engaged in work.
Accomplishing multiple tasks within established timeframes.
Resolving staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Cross-training existing employees to maximize team agility and performance.
Maximizing performance by monitoring daily activities and mentoring team members.
Onboardeding new employees with training and new hire documentation.
Vendor management.
Monitoring and analyzing business performance to identify areas of improvement and make necessary adjustments.
Communicating clearly with employees and leadership to keep everyone on same page and working toward established business goals.
Maintaining positive customer relations by addressing problems head-on and implementing successful corrective actions.
Establishing team priorities, maintained schedules and monitored performance.
Evaluating employee performance and conveyed constructive feedback to improve skills.
Assisting in organizing and overseeing assignments to drive operational excellence.
I use industry expertise, customer service skills and analytical nature to resolve payer concerns.
Define clear targets and objectives and communicated to other team members.
Recruit, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Cultivate positive rapport with fellow employees to boost company morale and promote employee retention.
Set aggressive targets for employees to drive our team to success and strengthen motivation.