I am a professional, trustworthy, friendly, and dedicated individual who has ambition to succeed in any given environment. Ability to resolve conflicts and maintain data integrity while enhancing client satisfaction. Skilled in organization and problem-solving, consistently achieving high standards in fast-paced environments. Although I have extensive experience with housekeeping and the customer service industry, I love to learn, and is always up for a challenge. I get along with others while also working efficiently on my own. I am seeking a position where I can develop and excel while giving my best to an employer.
Hi, I’m
Megan Cook
Beaufort,South Carolina
Summary
Overview
16
years of professional experience
Work History
Self-employeed
Housekeeper/Short-Term Rental Cleaner
06.2016 - Current
Job overview
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Adhered to professional house cleaning checklist.
- Used time management and efficient cleaning methods to meet deadlines.
- Managed a dynamic cleaning schedule for multiple clients.
NB&T Services, LLC
Front Desk Coordinator
10.2014 - 11.2015
Job overview
- Maintained strict confidentiality when handling sensitive client information in accordance with company policies.
- Updated client records accurately and efficiently, ensuring data integrity within the system.
- Monitored inventory levels of office supplies, placing orders as needed to prevent shortages or delays.
- Served as point of contact for clients, fulfilled requests and resolved conflicts within customer service department and forwarded all other inquiries to appropriate department and personnel.
- Organized, maintained and updated information in computer databases.
Dave's Customs Cabinets
Laborer
01.2014 - 08.2014
Job overview
- Prepared surfaces for custom cabinetry projects, ensuring a smooth and even finish before painting and staining.
- Enhanced project timelines by collaborating effectively with team members on various tasks.
- Loaded and unloaded materials onto trucks and trailers.
- Followed instructions and safety protocols to prevent accidents and injuries.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
Big Lots
Cashier
08.2012 - 11.2013
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Performed cash, card, and check transactions to complete customer purchases.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
Metzger Enterprises
Administrative Assistant/Laborer
06.2011 - 06.2012
Job overview
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Creating, reviewing, and managing invoices, as well as resolving discrepancies and ensuring timely payment.
- Resolved customer inquires and complaints promptly, maintaining high levels of customer satisfaction.
- Loaded and unloaded materials and equipment onto and off construction sites.
- Second hand for various general contracting projects, including residential renovations and landscaping.
Tuckers Dry Cleaners
Cashier
09.2009 - 06.2011
Job overview
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Examined and sorted articles according to color, fabric, soil level and required cleaning technique.
- Trained new employees in proper equipment usage, safety procedures, and customer service best practices, ensuring high-quality team performance.
- Performed opening and closing procedures, ensuring store security.
Education
Beaufort High SchoolBeaufort, SC
High School Diploma
06-2011
University Overview
Skills
- Teamwork
- Customer service
- Efficient time management
- Strong organizational skills
- Detail-oriented approach
- Housekeeping
Timeline
Housekeeper/Short-Term Rental Cleaner
Self-employeed
06.2016 - Current
Front Desk Coordinator
NB&T Services, LLC
10.2014 - 11.2015
Laborer
Dave's Customs Cabinets
01.2014 - 08.2014
Cashier
Big Lots
08.2012 - 11.2013
Administrative Assistant/Laborer
Metzger Enterprises
06.2011 - 06.2012
Cashier
Tuckers Dry Cleaners
09.2009 - 06.2011
Beaufort High School
High School Diploma
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