Megan Coolbaugh
Plymouth,PA
Summary
I am seeking a position where I can utilize my acquired skills and knowledge. I would like to obtain a challenging, career oriented position and progress with a company.
Overview
8
8
years of professional experience
Work History
Pharmacy Technician
CVS Caremark
12.2022 - Current
- Teamed with peers, technicians and pharmacists to prioritize and complete orders
- Assisted pharmacist with clearing high volume of prescriptions
- Refilled medications and offered insight into over-the-counter products
- Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system
- Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory
- Liaised with pharmacist to measure and prepare medication doses and packaging and label prescriptions
- Prepared prescription transfers to other pharmacies
- Flagged potential side effects and allergies to prescribed medications for patients
- Cleaned and maintained equipment or work areas according to prescribed methods
- Ordered, labeled and counted stock of medications and entered inventory data into computer
- Verified prescriptions and drug labels, documents and packages
- Packed prescriptions into boxes to ship to other stores.
Fulfillment Lead
Spreetail
03.2022 - 11.2022
- Inbound
- Prioritized tasks to meet dynamic conditions and changing company demands
- Documented orders and updated daily logs with shift activities and incidents
- Processed orders each shift with consistent record of meeting or exceeding productivity targets
- Assessed team member performance for compliance with company standards
- Ran a group of 5-8 team members on special projects for the warehouse
- Had to meet goals each and every day
- Ran reports every 2 hours and met with my Area Manager to keep a successful inbound dock
- Created Excel spread sheets and word documents
- Worked side by side with our Inventory team to insure proper procedures were in place for the forklift drivers that put away the product
- Unloaded inventory from trucks and onto warehouse shelves
- Maintained supplies, tools, equipment and storage areas to ensure compliance with safety regulations
- Received and counted stock items and record data manually and on computer
- Compared merchandise invoices to items actually received to ensure that shipments were correct
- Pulled merchandise for loading onto delivery trucks or restocking inventory on shelves
- Worked side by side with managers to revise the compliance map
- Oversaw warehouse staff and maintained efficiency in fast-paced environment
- Monitored packaging supply inventory and proactively requisitioned materials to avoid shortages
- Handled production picking, packing and shipping orders.
Fulfillment Team Member-Outbound
Spreetail
05.2021 - 03.2022
- Met performance targets by quickly identifying, locating, and counting merchandise for each order
- Picked, packed, and loaded orders based on information from labels
- Maintained accurate tracking for order movements with use of scanner and phone system
- Moved product with pallet jacks, forklifts, and hand trucks
- Met customer demands from daily order selection shift by completing emergency replenishment for products running below minimum levels
- Picked up and delivered stock using forklifts and order pickers
- I am certified on a High Reach fork lift and Order Picker
- Practiced good housekeeping skills by cleaning up spills immediately or flagging off areas needing advanced work
- Completed accurate orders through careful reading of labels and product matching
- Prepared items for storage, sales and shipment with proper staging and tagging
- Kept customer and storage areas presentable with frequent cleaning
- Chosen by management to run the Problem Solve area in the Outbound Department
- I take labels and orders from other employees and research them to get the 'problem' solved
- Packed and unpacked items to be stocked on shelves in stockrooms and sales floors
- Retrieved items quickly by maintaining well-organized storage area.
Customer Care Specialist
Navient Solutions
10.2019 - 03.2021
- Kept customer and system account information accurate and current to support timely resolutions for all concerns
- Promptly responded to customer inquiries and resolved complaints to promote loyalty
- De-escalated customer issues with proven conflict mediation and problem-solving abilities
- Evaluated customer account information to assess current issues and determine potential solutions
- Interacted with over 50 customers per shift to provide and process information in response to inquiries, concerns and requests about services and products
- Documented conversations with customers to track requests, problems and solutions
- Resolved billing and service issues for Navient and Department of Education customers,
- Shared detailed information regarding student loan options to help customers make decisions
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Maintained 99% satisfaction score by consistently resolving first-call issues
- C
- Researched resolutions, contacted necessary departments and responded back to customers by phone, mail or fax as follow up.
Customer Service Desk Clerk
Weis Markets Inc
09.2018 - 10.2019
- Assisted with purchases, locating items and signing up for rewards programs
- Handled daily deposits, preparing them for bank transfer
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers
- Resolved issues regarding customer complaints and escalated worsening concerns to the manager on duty for remediation
- Properly verified customer identification for alcohol or tobacco purchase
- In charge of handling cashier cash drops and when change was needed
- Trained new team members in cash register operation, stock procedures and customer service
- Processed all sales transactions accurately and promptly to prevent long customer wait times
- Inspected items for damage and obtained replacements for customers
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency
- Assisted front end managers with completing end-of-day counts and securing funds to prevent loss or theft
- Learned roles of other departments to provide coverage and keep the store operational
- Promoted specific item options to drive sales and achieve add-on purchases.
Assistant Store Manager
Carter's and Osh Kosh
06.2015 - 06.2017
- Assisted in overall day-to-day operations of the store, including continuous development of effective store associates to achieve desired sales and results
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
- Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels
- Fielded customer complaints, resolved disputes and answered questions to promote store engagement and effectiveness
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members
- Hired individuals demonstrating passion, dedication and added value to the team
- Oversaw aspects of maintenance, inventory and daily activity management to provide optimized retail environment
- Achieved or exceeded business plans on a consistent basis by engaging employees in key processes
- Encouraged professional growth and talent development in associates to increase performance in all areas
- Coached and developed store associates through formal and informal interactions
- Maintained retail store presentation by overseeing merchandise replenishment and setting visual displays
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications
- Collaborated with team leads and supervisors to identify opportunities, develop timely solutions and create action plans
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness
- Conducted credit, debit, and cash payments
- Opened and closed the store, counted/verified all funds
- Made change orders with bank.
Education
High School Diploma -
Tarpon Springs High School
06.2006
Skills
- Stocking and Replenishing
- Handheld Scanners
- Asset Management
- Currency and Coin Counter
- Money Handling
- Safety Meetings
- Maintaining Clean Work Areas
- Production Line Operations
- Order Picking and Processing
- Teamwork Skills
- Monthly Audits
- High Reach Certification
- Order Picker Certification
- Cash Counting
Timeline
Pharmacy Technician
CVS Caremark
12.2022 - Current
Fulfillment Lead
Spreetail
03.2022 - 11.2022
Fulfillment Team Member-Outbound
Spreetail
05.2021 - 03.2022
Customer Care Specialist
Navient Solutions
10.2019 - 03.2021
Customer Service Desk Clerk
Weis Markets Inc
09.2018 - 10.2019
Assistant Store Manager
Carter's and Osh Kosh
06.2015 - 06.2017
High School Diploma -
Tarpon Springs High School