Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Megan Corona

Pacific

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Operations Manager

Rapid Rescue Restoration
04.2024 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.

Pro Sales Department Supervisor

Lowes Home Improvment
04.2020 - 10.2023
  • Trained team members in successful strategies to meet operational and sales targets.
  • Promoted business' development by building and maintaining relationships with new clients.
  • Successfully drove new product lines to increase annual profits 15%.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Trained newly hired sales team in upselling techniques.
  • Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.

General Manager

Euphorium
11.2018 - 04.2020
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Formulated policies and procedures to streamline operations.
  • Analyzed market trends and competitor activities to create competitive advantages.
  • Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
  • Assisted in recruiting, hiring and training of team members.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Assistant Store Manager

Dockside Cannabis
10.2016 - 11.2018
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Created and maintained safe and secure work environments for employees.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.

Shift Supervisor

Starbucks Reserve Roastery And Tasting Room
09.2010 - 01.2016
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Responded to and resolved customer questions and concerns.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Prepared, calibrated, and monitored production levels to achieve targets.
  • Coffee Master certification

Education

Associate of Science - Criminal Justice

Crown College
Tacoma, WA
06.2001

Skills

  • POS Terminal Operation
  • Organize Inventory
  • Sales Activities
  • Plan Sales
  • Analyzing Profitability
  • Superior Work Ethic
  • Originality and Creativity
  • Customer Engagement
  • Operational Planning
  • Manage Employees
  • Time Management
  • Complex Problem-Solving

Certification

  • Certified AHERA Building Inspector
  • IICRC WRT Water Restoration Technician

Timeline

Operations Manager

Rapid Rescue Restoration
04.2024 - Current

Pro Sales Department Supervisor

Lowes Home Improvment
04.2020 - 10.2023

General Manager

Euphorium
11.2018 - 04.2020

Assistant Store Manager

Dockside Cannabis
10.2016 - 11.2018

Shift Supervisor

Starbucks Reserve Roastery And Tasting Room
09.2010 - 01.2016

Associate of Science - Criminal Justice

Crown College

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Megan Corona