Megan Coughlin
Aiken,SC
Summary
Proven leader with a track record of enhancing team performance and customer satisfaction. Skilled in staff and communication management, adept at resolving conflicts and streamlining operations. Demonstrates exceptional customer service and a strong work ethic, significantly improving service delivery and operational efficiency.
Overview
7
7
years of professional experience
Work History
Management
McDonald's
08.2017 - 06.2024
- Accomplished multiple tasks within established timeframes.
- Established team priorities, maintained schedules and monitored performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
Server/Bartender
Summits Wayside Tavern
04.2023 - 04.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Warehouse Associate
Amazon
01.2021 - 12.2022
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Consistently lifted materials weighing as much as 50 pounds.
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
- Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
Ophthalmic Medical Technician
AmericasBest
01.2020 - 07.2021
- Enhanced diagnostic process for physicians with precise ocular measurements using advanced ophthalmic equipment.
- Reduced patient wait times through prompt and efficient pre-examination procedures, ensuring a positive experience.
- Promoted eye health education by providing patients with informative materials on proper eyewear use, hygiene practices, and disease prevention strategies.
- Streamlined office workflow by efficiently managing patient schedules, appointments, and medical records.
- Actively contributed to a positive clinic environment by attending team meetings and offering constructive feedback on areas for improvement in service delivery.
Education
High School Diploma -
Apalachee High School
Winder, GA06.2019
Skills
- Staff Management
- Store management
- Communication Management
- Memory retention
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
Timeline
Server/Bartender
Summits Wayside Tavern
04.2023 - 04.2024
Warehouse Associate
Amazon
01.2021 - 12.2022
Ophthalmic Medical Technician
AmericasBest
01.2020 - 07.2021
Management
McDonald's
08.2017 - 06.2024
High School Diploma -
Apalachee High School