Megan Courville
Ontario,CA
Summary
Dynamic leader with proven expertise in staff supervision and POS system operation. Excelled in maintaining high customer satisfaction through effective complaint resolution and stellar service. Skilled in safe food handling and sanitation procedures, ensuring compliance and enhancing food safety. Demonstrated ability to manage inventory and cash handling. Proficient in Microsoft PowerPoint, Excel, and Outlook. Strong typing skills and internet navigation.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Bartender
Boomers! Parks
04.2021 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Strengthened teamwork within the kitchen by providing assistance to other stations as needed during peak hours.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant and bar standards and best practices.
Food Service Assistant
Chaffey Joint Union High School District
10.2017 - Current
- Prepare and serve breakfast and lunch daily.
- Assist manager with inventory and computer procedures.
- Handle cash transactions including register and computer closing procedures.
- Adhered to safe work practices, food safety regulations, and district guidelines.
- Completed daily tasks such as dishwashing and restocking while adhering to established safety protocols.
- Ensured compliance with health regulations through frequent cleaning and sanitation practices within the food preparation area.
- Accomplished multiple tasks within established timeframes.
Shift Lead Supervisor
Baskin Robbins Ice Cream
05.2012 - 06.2023
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Conducted regular inventory checks, maintaining optimal stock levels to meet customer demand without excess waste or surplus.
- Trained and mentored new employees, ensuring a smooth onboarding process and seamless integration into the team.
- Handled safe and closing procedures nightly.
- Managed a team of five members each shift.
Shift Lead Manager
Disneyland Resort
10.2014 - 04.2023
- Handled multiple safes and conducted inventory checks weekly.
- Managed operations across five locations, overseeing teams of 60+ cast members.
- Exercised composure under pressure and in escalated customer service scenarios.
- Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
- Oversaw daily operations, ensuring compliance with company policies and safety regulations.
Education
High School Diploma -
Chaffey High School
Ontario, CA05.2012
Skills
- POS System Operation
- Food safety knowledge
- Safe Food Handling
- Food presentation
- Sanitation Procedures
- Excellent customer service
- Employee Scheduling
- HACCP compliance
- Ordering and Purchasing
- Staff Supervision
- Work Ethic and Integrity
- Money Handling
Certification
- ServSafe (Valid until 04/12/2027)
- CPR & AED (Valid until 05/23/2026)
- RBS (Responsible Beverage Service) (Valid until 06/27/2025)
Timeline
Bartender
Boomers! Parks
04.2021 - Current
Food Service Assistant
Chaffey Joint Union High School District
10.2017 - Current
Shift Lead Manager
Disneyland Resort
10.2014 - 04.2023
Shift Lead Supervisor
Baskin Robbins Ice Cream
05.2012 - 06.2023
High School Diploma -
Chaffey High School
- ServSafe (Valid until 04/12/2027)
- CPR & AED (Valid until 05/23/2026)
- RBS (Responsible Beverage Service) (Valid until 06/27/2025)
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