Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Megan Coyne

McDavid,FL

Summary

I am a dependable hard worker that learns fast. I am great with customer service over the phone and in person. I have waited tables, answered phones, assisted with bank accounts , worked well with programs at each job , took on new roles and eager to learn anything that can help me excel in a company.

Overview

19
19
years of professional experience

Work History

Book Keeper

Bob Tyler Toyota
Pensacola, FL
03.2023 - Current
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Identified needs of customers promptly and efficiently.
  • Input customer information and set up appointments to bring customers in for vehicle repair .
  • Called customers to update them on repair status.
  • Opened and closed tickets and wrote purchase orders.
  • Input employees payroll each week.

Customer Service Representative

Regions Call Center
Pensacola Beach, FL
02.2006 - 05.2024
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Surpassed sales goals through implementation of successful marketing strategies. Would win awards each week for highest sales.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Mentored new employees on sales techniques to maximize team performance.

Waitress

Founaris Bros. Greek Restaurant
Pensacola Beach, FL
04.2009 - 03.2023
  • Trained waitstaff to ensure quality customer service and satisfaction.
  • Completed opening and closing checklists to ensure smooth restaurant operations.
  • Calculated charges, issued table checks and collected payments from customers.
  • Provided exceptional service to high volume of daily customers.
  • Maintained knowledge of current menu items and prices.
  • Served high volume of tables at once.
  • Checked stock levels throughout the day to ensure adequate supplies were available at all times.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Education

GED -

Jefferson Davis High School
Brewton, AL

Skills

  • Invoice Processing
  • Payroll Administration
  • Accounts Receivable

References

References available upon request.

Timeline

Book Keeper

Bob Tyler Toyota
03.2023 - Current

Waitress

Founaris Bros. Greek Restaurant
04.2009 - 03.2023

Customer Service Representative

Regions Call Center
02.2006 - 05.2024

GED -

Jefferson Davis High School

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Megan Coyne