Megan Crabtree
Lakeland,FL
Summary
Dynamic and results-driven professional with extensive experience at GEICO, excelling in customer service and claims management. Proven track record in streamlining processes and enhancing customer satisfaction through effective problem-solving and teamwork. Skilled in performance tracking and up-selling strategies, consistently achieving sales targets and fostering collaborative environments.
Overview
12
12
years of professional experience
Work History
Frontline Medical Adjuster (PIP)
GEICO, Government Employees Insurance
Lakeland, FL
11.2024 - Current
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Streamlined policy processing workflow to enhance efficiency and reduce turnaround times.
- Collaborated with team members to ensure compliance with company standards and regulations.
- Trained new staff on operational procedures and best practices for customer interactions.
Auto Claims Adjuster
GEICO, Government Employees Insurance
Lakeland, FL
06.2022 - 11.2024
- Evaluated auto insurance claims to determine coverage and liability based on policy guidelines.
- Conducted thorough investigations, including interviewing claimants and witnesses for accurate assessments.
- Collaborated with repair shops to negotiate fair settlements and ensure quality repairs.
- Managed complex claims involving total loss scenarios, ensuring timely resolution for customers.
- Mentored junior adjusters on best practices for claims handling and customer service excellence.
- Implemented training sessions focused on updates in regulations and industry standards for the team.
Auto Insurance Agent- Sales
GEICO, Government Employees Insurance
Lakeland, FL
09.2019 - 06.2022
- Assisted clients in understanding policy options and coverage details.
- Processed insurance applications and managed customer inquiries efficiently.
- Educated customers about claims procedures and documentation requirements.
- Collaborated with underwriters to assess risks and determine premiums.
- Developed tailored insurance solutions to meet client needs effectively.
- Trained new team members on company policies and customer service protocols.
- Implemented strategies to enhance customer satisfaction and retention rates.
- Provided exceptional service through timely follow-ups with clients, keeping them informed throughout the claims process.
- Educated clients on available auto insurance products, empowering them to make informed decisions regarding their coverage options.
Internet Sales Consultant
Rooms To Go
Seffner, FL
01.2017 - 09.2019
- Assisted customers in selecting furniture solutions tailored to their needs.
- Provided product knowledge and recommendations to enhance customer satisfaction.
- Processed sales transactions efficiently using point-of-sale systems.
- Collaborated with team members to maintain a well-organized showroom environment.
- Addressed customer inquiries and resolved issues promptly to ensure positive experiences.
- Utilized CRM software to track customer interactions and follow up on leads effectively.
- Participated in training sessions to stay updated on product offerings and sales strategies.
- Implemented live chat functionality on the website, providing real-time support to customers during their browsing experience which resulted in an increase in conversions into sales inquiries.
- Mentored new team members on best practices for internet sales, contributing to overall team success and fostering a collaborative work environment.
Warranty Sales
Rooms To Go
Seffner, FL
01.2014 - 01.2017
- Promoted warranty sales, loyalty rewards and more.
- Promoted company programs for warranty sales and seasonal promotions to boost sales.
- Promoted warranty sales, loyalty program, private-label credit cards and other seasonal promotions.
- Exceeded sales targets by upselling additional services when appropriate during customer interactions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
Education
High School Diploma - High School Diploma
Lakeland High School
Lakeland, FL05.2008
Skills
Appointment scheduling
Complaint handling
Performance tracking
Up-selling strategies
Teamwork
Customer service
Problem-solving
Time management
Reliability
Computer skills
Customer service excellence
Organizational skills
Teamwork skills
Phone etiquette
Call center experience
Self motivation
Timeline
Frontline Medical Adjuster (PIP)
GEICO, Government Employees Insurance
11.2024 - Current
Auto Claims Adjuster
GEICO, Government Employees Insurance
06.2022 - 11.2024
Auto Insurance Agent- Sales
GEICO, Government Employees Insurance
09.2019 - 06.2022
Internet Sales Consultant
Rooms To Go
01.2017 - 09.2019
Warranty Sales
Rooms To Go
01.2014 - 01.2017
High School Diploma - High School Diploma
Lakeland High School