Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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Megan Crigler

Marketing Operations Manager
EL SEGUNDO,California

Summary

Goal-oriented marketing and operations expert with experience in developing and implementing successful strategies, driving profits, increasing market shares and strengthening customer dominance. Hardworking, performance-oriented leader offering proven expertise in project development, team supervision and campaign enhancement. Prepared to bring 10 years of progressive experience and take on challenging position with opportunity to make lasting impact on company and customer success.

Overview

11
11
years of professional experience
4
4
years of post-secondary education
3
3
Certifications

Work History

Marketing Operations Manager

Netflix
Los Angeles, CA
08.2019 - 07.2023

Developed and managed the global and regional promotion strategy for thousands of new product releases with a globally dispersed team of four and a $2.5M+ budget. Liaised and maintained relationships with internal teams to understand cross-functional goals, proactively developed solutions, and prioritized needs aligned with the overall growth strategy. Established relationships with a broad range of media and outlets to help execute the brand and content strategy tied to the user base.

Business & Marketing Operations

  • ~$250,000 in earned media captured by creating a process around New on Netflix, used globally and shared with thousands of media outlets and published in worldwide listicles, creating free publicity for titles with no marketing budget.
  • 99% accuracy secured when sending out press kits to media outlets, covering 100+ titles across 30+ countries, enabling a unified release experience.
  • 10X ROI realized by creating and leveraging 30+ monthly custom videos across social channels and sharing with media outlets.
  • Captured 40% of top 10 viewed shows by creating dynamic holiday campaigns such as Netflix and Chills, highlighting titles not just horror-themed and pushing for cohesiveness on-service to match off-service promotions.

Project Strategy

  • 100+ global and regional projects executed while staying on schedule and ensuring cohesion, optimization, consistency, and accuracy.
  • 99% increase in efficiency earned by working with engineers to find data sources to streamline and automate reporting processes.

Leadership

  • 50% internal promotion rate unlocked by providing team members with stretch assignments required to reach across cross-functional teams to keep initiatives on track, allowing team to gain exposure and learn new skills.
  • 0% voluntary attrition reached by providing guidance and support to drive professional growth, foster new ideas, and maximize project performance.

Content Services Specialist

Netflix
Los Angeles, CA
09.2015 - 08.2019

Supported internal marketing, publicity, and social teams by reviewing external promotions, providing recommendations, and creating data reports and specialized asset kits. Managed and prioritized digital assets for marketing, publicity campaigns, and social and thematic promotions. Built and maintained positive relationships with external partners, including production studios and talent representatives, to secure timely approvals for global marketing and publicity efforts for creative asset rights. Liaised between internal territory marketing groups, social media teams, publicity, and partner marketing to facilitate the smooth usage of content for various marketing campaigns.

  • $3.5M+ in licensing fees saved by collaborating with partner marketing, publicity, and social teams to ensure appropriate external and cross-functional promotion assets, considering studio concerns, ideal placement, correct branding, and legal talent and contractual obligations.
  • Eliminated duplicate work by assisting with digital asset management for thousands of products, ensuring seamless uploading, transferring, and archiving across systems; updated and attached metadata to assets and organized by type for easy retrieval.
  • Enhanced data-driven decision-making by creating weekly and bi-monthly content reports, offering up-to-date data lists and supplementary information for marketing, publicity, and social teams to plan upcoming promotions and holiday campaigns.

Senior Digital Analyst

20th Century Fox
Los Angeles, CA
10.2012 - 08.2015

Provided marketing analysis and support, focused on digital branding and customer-specific promotions. Collaborated with teams to ensure the timely availability of assets and managed the execution of digital promotions for film and television. Led a team of analysts to streamline digital processes and tracked release dates for over 150 films and 75 TV series. Functioned as a subject matter expert for DVD/VOD releases, implementing best practices. Created process guides for VAM, alternate versions, and bundles.

  • 75% of pitched projects picked up for distribution by creating pitch promotions by researching all titles and organizing by theme, holiday, and guest star.
  • Avoided millions of dollars in lost revenue by functioning as a subject matter expert on best practices for successful digital promotional releases.
  • Improved accuracy and saved time by adapting a new reporting system to communicate a product’s lifecycle, creating visibility throughout planning processes.

Digital Operations Coordinator

20th Century Fox
Los Angeles, CA
10.2012 - 06.2014

Developed a global digital strategy for day-after-air TV distribution. Managed and tracked domestic digital releases, generating weekly availability spreadsheets for 80+ unique products with client-specific details and pricing. Maintained strong client relations and collaborated with partners like iTunes, Microsoft, PlayStation, and Google.

  • Abolished roadblocks and information silos by implementing scheduling forms and deadlines.
  • Reduced litigation exposure by implementing a detailed tracker for 42+ clients to complement content calendars and promotion strategy.

Education

Bachelor of Arts - Communication and Media Studies

University of California, Berkeley
Berkeley, CA
08.2008 - 05.2012

Skills

Budgeting and Allocation

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Accomplishments

  • Developing an Advertising Campaign, UCLA Extension
  • Film Publicity for the Entertainment Industry, UCLA Extension
  • Writing for Marketing and Advertising, UCLA Extension

Certification

Agile Project Management, Coursera

Timeline

Agile Project Management, Coursera

06-2023

Marketing Operations Manager

Netflix
08.2019 - 07.2023

Developing an Advertising Campaign, UCLA Extension

05-2017

Writing for Marketing and Advertising, UCLA Extension

05-2017

Content Services Specialist

Netflix
09.2015 - 08.2019

Senior Digital Analyst

20th Century Fox
10.2012 - 08.2015

Digital Operations Coordinator

20th Century Fox
10.2012 - 06.2014

Bachelor of Arts - Communication and Media Studies

University of California, Berkeley
08.2008 - 05.2012
Megan CriglerMarketing Operations Manager