Megan Crowley
clarksville,TN
Summary
Proven leader and effective communicator, adept at relationship building and optimizing business operations. At George Grimes, I spearheaded initiatives that significantly enhanced customer satisfaction and streamlined supply chain efficiency. Expert in customer relations and small business management, my strategic approach resulted in notable business growth and operational excellence. Hard-driving business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs.
Overview
11
11
years of professional experience
Work History
Owner House Cleaner
Myself
02.2021 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Truck Dispatcher
George Grimes
08.2013 - 03.2020
- Monitored weather conditions daily to preemptively adjust routes when necessary, reducing potential delays due to adverse conditions.
- Provided ongoing support to drivers during shifts, addressing any issues or concerns promptly and professionally.
- Built strong relationships with clients through effective communication and problem-solving skills, contributing to increased business opportunities.
- Negotiated rates with carriers for cost-effective shipping options without sacrificing quality or timeliness of deliveries.
- Developed strong working relationships with external partners such as carriers and shipping companies to ensure efficient collaboration in the transportation process.
- Collaborated with warehouse staff to prioritize shipments based on delivery deadlines, maximizing efficiency in the supply chain process.
- Scheduled and dispatched drivers to locations in [Name of Area].
- Monitored and tracked status of shipments in transit to confirm on-time delivery.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Assisted in resolving customer complaints and grievances.
- Answered phone calls and responded to customer emails.
- Scheduled deliveries and pickups according to customer needs.
Education
High School Diploma -
Hpllywood Hills High
Hollywood,Fl07.1986
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Sound Judgment
Timeline
Owner House Cleaner
Myself
02.2021 - Current
Truck Dispatcher
George Grimes
08.2013 - 03.2020
High School Diploma -
Hpllywood Hills High
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