Megan Curylo
Hopkinsville,KY
Summary
Detail-oriented customer service rep, well versed in handling all customer needs/expectations and maintaining composure under pressure. Excellent people skills and leadership abilities.
Overview
8
8
years of professional experience
Work History
Order Filler
Walmart Distribution Center
Hopkinsville, KY
12.2021 - 03.2022
- Checked inventory and selected products from specific locations based upon availability.
- Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
- Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
- Kept work areas neat, clean and free from debris.
- Picked and packed order items.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Followed orders precisely for correct items, sizes and quantities.
Store Manager
Silver Magna Inc
Oak Grove, KY
05.2019 - 12.2021
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised guests at front counter, answering questions regarding products.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Protected store from loss or theft by setting and enforcing clear security policies.
Sales Lead
Aldo Shoes
Fayetteville, NC
11.2016 - 12.2017
- Used POS system to process sales, returns, online orders and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Built strong client relationships and provided high value-adding services, resulting in increased company market share.
- Contributed to design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention.
- Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts.
- Upsold warranties and complementary products to customers through persuasive marketing techniques.
Sales Associate
Charlotte Russe
Fayetteville, NC
08.2015 - 02.2017
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Achieved perfect attendance and on-time record.
Customer Service Representative
Pizza Hut
Virginia Beach, VA
08.2010 - 02.2013
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
High School Diploma -
Indian River High School
Chesapeake, VA06.2011
Skills
- Customer Relationships
- Customer Service
- Stocking and Replenishing
- Cleaning and Sanitizing
- Reliable and Responsible
- Shelving and Storage
- Merchandising and Display
- Verbal and Written Communication
- Productivity and Time Management
- Strong Attention to Detail
- Cash Register Operations
- Attention to Detail
- Order Fulfillment
- Customer and Call Response
- Payment Processing
- Safety Procedures
- Product Packaging
- Motivated Team Player
- Returns and Defective Items Processing
- Honesty and Integrity
- Staff Training
- Organizational Skills
- Problem Solving
- Active Listening
- Decision Making
- Goal Setting and Prioritization
- Customer-Oriented
- Adaptable and Flexible
- Product Sales and Promotion
- Critical Thinking
- Handling Customer Inquiries
- Friendly and Enthusiastic
- Team Coordination
- Quick Learner
Timeline
Order Filler
Walmart Distribution Center
12.2021 - 03.2022
Store Manager
Silver Magna Inc
05.2019 - 12.2021
Sales Lead
Aldo Shoes
11.2016 - 12.2017
Sales Associate
Charlotte Russe
08.2015 - 02.2017
Customer Service Representative
Pizza Hut
08.2010 - 02.2013
High School Diploma -
Indian River High School
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