Megan Cusic
Summary
I have many years of experience serving the public working and a Student Athletic Trainer, Pharmacy Technician and as a Rink Attendant at The Cube. In addition, to this I have put in many years of volunteer work with the Summit Seals Swim Team, American Youth Soccer Organization, COC Soccer Camp, Little Kings Hockey Camp, and Community Emergency Response Team. I have interacted with children of all ages and adults during my years working and volunteering for the City of Santa Clarita. I have a strong work ethic, good communication skills and work well as a team member. I am punctual, reliable and I will bring a positive attitude to the workplace. I am willing to tackle new challenges with dedication and enthusiasm. I strongly believe I will be an asset to your department.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Ice Rink Attendant
The Cube Ice and Entertainment Center
01.2022 - Current
- Maintained cleanliness of facility by performing janitorial duties such as sweeping, mopping, and sanitizing surfaces as needed.
- Promoted a welcoming environment for diverse clientele through friendly interactions and attentive customer service skills.
- Assisted in emergency situations by providing first aid treatment or contacting proper authorities if necessary.
- Aided in revenue generation through accurate POS transactions at the concession stand or ticket sales counter when required.
- Contributed to staff development by participating in training sessions or workshops related to job responsibilities or industry trends.
- Contributed to team success through effective communication with coworkers during shift changes and high-traffic periods.
- Demonstrated flexibility by performing various tasks as needed, including cashier duties and event preparation.
- Supported event coordination efforts by setting up party rooms and preparing materials as needed.
- Ensured safety compliance by monitoring public skate sessions and enforcing rink rules among patrons.
- Provided excellent customer service, addressing inquiries regarding schedules, programs, and general facility information.
- Streamlined rental process by efficiently fitting customers with appropriate skate sizes, ensuring comfort and safety on the ice.
- Enhanced customer satisfaction by providing a clean and safe ice rink environment.
- Prevented accidents with prompt attention to spills or hazards on the ice surface throughout operating hours.
- Built and established positive relationships with patrons, team members and supervisors.
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Followed posted height and age restrictions and denied access to guests over minimum requirements.
- Collected payment and fees for desired services.
Pharmacy Technician
Walgreens
05.2020 - 01.2022
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Counted and labeled prescriptions with correct item and quantity.
- Collected co-payments or full payments from customers.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Counted, measured, and compounded medications following standard procedures.
- Entered and processed patients' prescriptions into internal system.
- Enhanced patient care by accurately filling prescriptions under pharmacist supervision.
- Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
- Maintained clean and organized work environment, adhering to health and safety standards.
- Assisted pharmacists in preparing and dispensing medications to ensure patient safety.
- Utilized pharmacy management software to process prescriptions efficiently.
- Set up and modified patient profiles to include current medications and insurance details.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
Volunteer/Assistant Athletic Trainer
Ice Station Valencia
09.2011 - 05.2016
- Provided first aid and evaluation(s) for any injury occurring during games.
- Planned medical coverage for away meets and tournaments.
- Prescribed treatments such as rest, ice, compression, and elevation.
- Applied therapeutic modalities and procedures to treat injuries.
Education
Associate of Arts - Kinesiology/Physical Education
College of The Canyons
Santa ClaritaCertificate - EMT
College of The Canyons
Santa Clarita06-2023
Certificate - Pharmacy Technician
Golden Oak Adult School
Santa Clarita02-2020
Skills
- Customer service
- First aid
- Safety compliance
- Team communication
- Cash handling
- Time management
- POS transactions
- Activity supervision
- Computer skills
- Safety monitoring
- Organizational skills
- Attention to detail
- Flexibility
- Time management
- Effective communication
- Active listener
- Reliability
- Adaptability
- Interpersonal skills
Certification
- EMT - Emergency Medical Technician
- Licensed EMT - 2023
- Nationally Registered EMT - 2023
- CPR, American Heart Association - 2024
- Community Emergency Response Training Certified - 2025
Timeline
Ice Rink Attendant
The Cube Ice and Entertainment Center
01.2022 - Current
Pharmacy Technician
Walgreens
05.2020 - 01.2022
Volunteer/Assistant Athletic Trainer
Ice Station Valencia
09.2011 - 05.2016
Associate of Arts - Kinesiology/Physical Education
College of The Canyons
Certificate - EMT
College of The Canyons
Certificate - Pharmacy Technician
Golden Oak Adult School
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