Megan Willis
Lees Summit,MO
Summary
Results-driven Senior Implementation Consultant, known for productivity and efficiency in task completion. Possess deep knowledge in business analysis, strategic planning, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring seamless integration of solutions into client operations.
Overview
11
11
years of professional experience
Work History
Sr. Solutions Consultant, Benefits Administration
UKG, Inc.
02.2022 - Current
- Specializing in complex clients who need creative solutions for administrative burdens.
- Benefit guidance and compliance.
- Conducted system analysis, design, development, testing, implementation and maintenance of applications.
- Developed project documentation such as user manuals, functional specifications and test plans.
- Implemented change management procedures to ensure smooth transition of new features into production environment.
- Collaborated with cross-functional teams to understand product requirements and develop solutions accordingly.
Spa Manager
Spa on Penn
07.2014 - 03.2025
- Developed seasonal and targeted promotions to drive branded exposure and generate revenue
- Saved costs, negotiating with suppliers to ensure optimal pricing strategy
- Maintained meticulous records to document client information
- Managed daily operations, including budgeting, training instruction, insurance & licensing requirements, treatment protocol, financials, human resources, payroll, inventory control, marketing, IT, building maintenance and event planning
Sr. Implementation Consultant, Time. / Onboarding Ambassador
Paycor, Inc.
02.2020 - 02.2022
- Trained new hires on multiple different products, software systems, presentation and service etiquette
- Coordinated cross training exercises with experienced workers
- Managed a large book of business with a 97% on time start percentage and a 100% client satisfaction survey rate
- Worked with Product and Engineering teams in developing new products and performed acceptance testing of systems, tools and processes
Implementation Specialist / Account Manager / NDT Specialist
The Taben Group – Navia Benefit Solutions
09.2016 - 02.2020
- Ensured that every client received the highest level of support, assistance and professionalism to uphold the company's commitment to service
- Ensured implementation is tailored to client needs by focusing solutions on industry-specific workflow, client base and protocols
- Administered Non-Discrimination Testing and gave guidance and corrective steps to clients and brokers alike
Skills
- Implementation
- Configuration
- Project plan understanding
- Account management
- Client retention
- Benefits compliance
- Change management
- Project management
- Cross-functional collaboration
- Training development
- Time management
- System analysis
- Documentation creation
- Testing procedures
Timeline
Sr. Solutions Consultant, Benefits Administration
UKG, Inc.
02.2022 - Current
Sr. Implementation Consultant, Time. / Onboarding Ambassador
Paycor, Inc.
02.2020 - 02.2022
Implementation Specialist / Account Manager / NDT Specialist
The Taben Group – Navia Benefit Solutions
09.2016 - 02.2020
Spa Manager
Spa on Penn
07.2014 - 03.2025
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