Summary
Overview
Work History
Education
Skills
Timeline
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MEGAN DALE

Colorado Springs,CO

Summary

Adaptable and reliable individual with solid industry background and proven expertise in building and leading successful teams. Talented problem-solver ready to back up fellow employees at any time. Offering excellent communication and good judgment.

Overview

13
13
years of professional experience

Work History

Restaurant Manager

Mackenzie Place Retirement Community
Colorado Springs, CO
10.2020 - 12.2021
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Carefully interviewed, selected, trained and supervised staff.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Led and directed team members on effective methods, operations and procedures.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Developed, implemented and managed business plans to promote profitable food and beverage sales.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
  • Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
  • Implemented new drink policies, reducing over-pouring by 50%.
  • Reduced inventory costs 30% by evaluating and streamlining vendor selection process.
  • Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
  • Recruited, hired and trained staff on bar practices, customer service standards and productivity strategies, providing 75% improvement over prior onboarding process.
  • Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Consulted with managers to organize special events and promotions.

Assistant Manager

Aeropostale
Lake Charles, LA
11.2019 - 05.2020
  • I was Assistant Manager for seven months before relocating to Colorado
  • As one of the leaders at my store I oversaw the day-to-day operations such as opening and closing,
  • Assisted in inventory, coordinating schedules, and assigned shifts
  • Also trained new Brand Ambassadors on policies and procedures, as well as counseled, mentored, and disciplined employees..
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Developed innovative and creative merchandise displays to drive point-of-sale purchases.
  • Oversaw and managed operational and financial projects to deliver on time and within budget limitations.
  • Performed investigations on market flows to identify seasonal trends and forecast consumer needs.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Optimized store displays and appearance via strategic merchandising.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
  • Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
  • Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.

Host/Cashier/Expo

Buffalo Wild Wings
Lake Charles, LA
06.2019 - 10.2019
  • Help bus tables and keep the front of the store organized and flowing.
  • Ensured all orders were correct before passing to customers and cashing them out
  • And orders were correct before sending them to tables along with helping serving responsibilities when short staffed.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

Bartender

Whiskey Bluff & He's Not Here Lounge
Lake Charles / Sulphur, Lousiana
06.2016 - 06.2019
  • Kept bar presentable and well-stocked to meet customer needs.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Operated efficiently in high-volume setting to prepare and serve more than 50 drinks per hour.

Certified Nurse Assistant

Ochsner Christus St. Patrick Hospital
Lake Charles, LA
11.2017 - 06.2019
  • Primarily employed in the ICU/CCU
  • Admit and discharge patient duties, postmortem care, and assisting in life saving procedures
  • I often floated to other floors (Med surge, Psych, Cardio and Rehab) to assist in nightly care with checking vitals, answering call lights, or sitting with at risk patients
  • Facilitated personal hygiene management, feeding and ambulation.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
  • Transported patients between rooms and appointments or testing locations.
  • Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.

Assistant Manager

Rue 21
Lake Charles, LA
05.2016 - 05.2019


  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Mentored new sales associates to contribute to store's positive culture.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.

Urgent Care Staff Nurse

Lake Charles Urgent Care
Lake Charles, LA
02.2018 - 05.2018
  • Conducted telephone triage to patient, family and significant others using nursing judgment according to protocol.
  • Managed patients with multiple chronic health conditions, acute episodes of care and behavioral health challenges while promoting and supporting prevention and wellness.
  • Leveraged data to meet care coordination needs across settings in conjunction with patient, family and other care providers.
  • Implemented care plan, coordinated delivery and employed strategies to promote health and safe environment.
  • Evaluated patient histories, complaints and current symptoms.
  • Accurately documented treatment, medications and IVs administered, discharge instructions and follow-up care.
  • Advocated for and strived to protect health, safety and rights of patient.
  • Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.

Front End Manager

Market Basket
Lake Charles, LA
11.2013 - 07.2016
  • Staring as a Cashier, I worked my way into the final position of Manager of the cashiers
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Readied items for sales floor stocking by affixing tags and preparing shelf labels.
  • Scanned shelves and product cases to locate expired, outdated and spoiled items.
  • Answered customer questions and provided detailed product information.
  • Minimized expense control through optimal use of office and front-end supplies.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal
  • Worked closely with manager to provide effective assistance for specific aspects of business operation..
  • Performed inventory control, such as counting and stocking merchandise.

Education

Phlebotomy Technician - Phlebotomy

Phlebotomy Training Specialists
Colorado Springs, CO
08.2021

Certificate of Training & National Healthcare Certification Organization (NHCO) - Certified Nurse Assistant (CNA)

SOWELA Tech. Community College
Lake Charles, LA
07.2018

High School Equivalency Diploma (GED) - General Studies

Literacy Council of Southwest Louisiana
Lake Charles, LA
06.2018

Skills

  • Fair Leadership and Delegation Apprehension
  • Goal Oriented
  • Department Supervisor/Trainer
  • Reliable and Trustworthy
  • Front of House Management
  • Staff Scheduling
  • Supply Ordering and Management
  • Critical Thinking
  • Guest Relations
  • Customer Service Best Practices
  • Supply and Inventory Maintenance
  • Teamwork and Professionalism
  • Liquor, Beer and Wine Knowledge

Timeline

Restaurant Manager

Mackenzie Place Retirement Community
10.2020 - 12.2021

Assistant Manager

Aeropostale
11.2019 - 05.2020

Host/Cashier/Expo

Buffalo Wild Wings
06.2019 - 10.2019

Urgent Care Staff Nurse

Lake Charles Urgent Care
02.2018 - 05.2018

Certified Nurse Assistant

Ochsner Christus St. Patrick Hospital
11.2017 - 06.2019

Bartender

Whiskey Bluff & He's Not Here Lounge
06.2016 - 06.2019

Assistant Manager

Rue 21
05.2016 - 05.2019

Front End Manager

Market Basket
11.2013 - 07.2016

Phlebotomy Technician - Phlebotomy

Phlebotomy Training Specialists

Certificate of Training & National Healthcare Certification Organization (NHCO) - Certified Nurse Assistant (CNA)

SOWELA Tech. Community College

High School Equivalency Diploma (GED) - General Studies

Literacy Council of Southwest Louisiana

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MEGAN DALE