Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Megan Daniel

Willow Park,TX

Summary

Hardworking, dedicated & multitalented Manager with expert team leadership, planning and organizational skills built during successful career. Very resourceful in smoothly ensuring employees are equipped to independently handle daily functions and meet customer needs, Customer service-focused with strong expertise and content knowledge in beer, fine wines and spirits. A career of 15 years of high volume diverse experience improving restaurant standards in providing quality beverages and service. Highly skilled in managing employees through entire hiring, training and scheduling areas. Willing and able to work front of the house or back of the house position and can maintain excellent inventory levels to consistently safeguard product availability without generating waste or overspending.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Bar & Office Manager

RCI Dining Services
Fort Worth , Texas
04.2007 - 07.2021
  • Created schedules for all front of house and back of house employees.
  • Managed office operations while scheduling and organizing reservations, special events and customer service inquires.
  • Completed payroll for our location for all positions
  • Cleaned counters, machines, utensils and seating areas daily
  • Ordered all food and beverage items from vendors
  • Inventoried monthly, quarterly and annually all items to populate cost of goods, profit and loss statements and usage reports
  • Made and served food and beverages with focus on speed, quality and consistency
  • Pleasantly interacted with large clientele base allowing me to maintain large following of regular customers who were always supporting regular operating hours as well as events

Receptionist

Sl Commercial Services
Fort Worth, Texas
10.2017 - 03.2018
  • Confirmed appointments, communicated with clients and updated client records.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Answered central telephone system and directed calls accordingly.
  • Responded to inquiries from callers seeking information.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Scheduled and confirmed appointments for services needed

Service Advisor

Hiley Gm Of Fort Worth
Fort Worth, TX
01.2008 - 12.2010
  • Greeted customers and asked questions to better determine customers service needs.
  • Documented problems and corrective actions to maintain records.
  • Suggested add-on services that would be helpful to customers and improve bottom line.
  • Developed estimates by costing materials, supplies and labor.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Handled customer issues with confidence
  • Informed customers of service specials, completion times and service expenses to provide exemplary customer service.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Education

High School Diploma -

Aledo High School
Aledo, TX
2005

Skills

  • Staff Training
  • Budgetary Planning
  • Administration and Reporting
  • Business Management Principles
  • Policy and Procedure Modification
  • Employee Coaching and Motivation
  • Graphic Design
  • Team Management
  • Scheduling and Coordinating
  • Health and Safety Regulations

Certification

TABC

Manager Food Handler

Timeline

Receptionist

Sl Commercial Services
10.2017 - 03.2018

Service Advisor

Hiley Gm Of Fort Worth
01.2008 - 12.2010

Bar & Office Manager

RCI Dining Services
04.2007 - 07.2021

High School Diploma -

Aledo High School

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Megan Daniel