Megan Darden
Monroe,GA
Summary
- To maintain and enhance productivity such as hiring the right people for the right roles, scheduling appropriately, and helping others set professional goals.
- Accountancy
- Customer service and training
- Management (Materials & Inventory) 12 years
- Meeting Facilitation
- Policy Analysis
- Quality Control
- Hiring, safety, & sales
- Supervisory skills
Accomplished in optimizing outreach strategies and improving program operations to maximize effectiveness and resource utilization. Knowledgeable about in-person and online means for reaching members of the community. Strategic and decisive leader with hardworking mentality and ten years of related experience. Determined Community Liaison aiming to leverage one years of experience providing positive community contributions to engage and inform community members. Personable and driven with passion for perpetuating Silverleaf mission and values. Accomplished in optimizing outreach strategies and improving program operations to maximize effectiveness and resource utilization. Knowledgeable about in-person and online means for reaching members of the community. Strategic and decisive leader with hardworking mentality and [Number] years of related experience.
Overview
16
16
years of professional experience
Work History
COMMUNITY SPECIALIST
SILVERLEAF MANAGEMENT LLC
08.2022 - Current
- Processing new homeowners closing documents, liaising with residents, collecting HOA dues, Assist Homeowners on phone or at office about their concerns.
- Assist property management team with notices, letters, mailing, daily calls and emails.
- Coordinate office mailing, Perform community reviews.
- Keep call logs of clients calling in.
- Developed presentations and media to promote community resources and [Type] program at seminars and other local events
- Developed presentations for public events, community groups and school assemblies
- Developed long-lasting partnerships with local leaders, management team and peers with active engagement, exemplary communication and consistent issue resolution
- Created and implemented community-based programs to improve education or fill specific needs
ON-SITE INSIDE ACCOUNT EXECUTIVE
MSC-PENSACOLA
10.2019 - 11.2020
- Resolves On-site customer products and service issues, order and restock customers products, communicates customers concerns, build customers relationships, Answer inbound calls on-site locations, Consults with other associates to locate the most effective sources of information, Attending meetings with customers, Find solutions to help customers, Keep a great and open relationship with customers.
- Monitored portfolio growth and identified key accounts to upsell
- Negotiated pricing programs with new clients to maintain consistent revenue flow while protecting profit margin
- Provided cost-effective solutions to meet targeted account needs
- Enhanced sales performance through continuous sales training and skill enhancement as professional phone salesperson
- Prospected and secured new business through telesales and relationship building
- Answered customers' questions regarding products, prices, and availability
QUALITY SUPERVISOR/TEAM LEADER
MARTINREA-HOPKINSVILLE
11.2013 - 06.2019
- Supervised workers, set assignments, enforced safety and health rules, inspected materials and products, Demonstrated use of equipment to employees, resolved workers complaints and issues, interpreted specifications, blueprints, job orders, company policies and procedures, set goals, training, disciplining, evaluating, attending meetings, resolving customer complaints and oversaw manufacturing operations including product and quality assurance.
- Assisted with documenting key processes and procedures and security protocols
- Tackled employee conflicts immediately so that issues did not fester but were instead resolved and to make sure work schedules remained unaffected
- Evaluated current operational practices and implemented methods that offered notable improvement
- Fostered cooperative, positive working environment for team by encouraging brainstorming of ideas
- Handled scheduling, data tracking and other administrative functions for quality team
- Reviewed line during processes and generated reporting documents for each stage
- Inspected incoming materials, completed manufacturing pieces and assembled systems for conformance with standards
- Created and processed discrepancy reports and helped resolve ongoing problems for line optimization
- Coordinated with shift management to establish clear expectations and complete daily quality assignments
- Helped conduct internal and vendor quality audits to satisfy SOP requirements
- Adapted procedures to mitigate issues and improve deficiencies
ASSISTANT MANAGER
SHOE SHOW-HOPKINSVILLE
05.2010 - 07.2013
- Lead a successful sales team by selling clothes and managing the store
- Performed accounting and personnel duties such as hiring and training
- Greeted and assisted customers with their questions or complaints
- Directed the workers prepping them for elevation in the company in areas such as: sales, inventory, checking cash receipts, and excellent customer service skills
- Monitoring sales floor was a daily task to ensure that all customers were satisfied
- Assigned job duties to my employees to ensure they were superb at assisting customers.
ASSISTANT MANAGER/CASHIER
SUDDEN SERVICE
08.2007 - 04.2010
- Directing sales activities, resolving customer complaints regarding sales and service, directed personnel duties such as training, supervising, determining prices and discount schedules, and directing the focus of sale efforts based on customer preferences
- Assertively and directly sold to customers and met regularly with individual staff members to ensure good communication skills.
Education
HIGH SCHOOL DIPLOMA - Pre-College Curriculum
CORNERSTONE MINISTRIES AND CHRISTIAN SCHOOL
TOWNSEND, GASkills
- Presentation Development
- Data Tracking
- Recordkeeping Skills
- Social Media Management
- Community Resource Management
- Administration and Management
Skills Abilities
- MANAGEMENT, Managed for over 12 years in different areas such as Whole Trade Non-Durable goods, Automotive Manufacturing company as a Quality Supervisor, and Gasoline service stations.
- SALES, With my management experience also includes sales because at the gas stations we sold items and handled customer needs. Also, I have sale experience as a front desk manager in sales at a hotel.
- COMMUNICATION, Communicating with coworkers, supervisors, and customers is key to running a successful business. Being outgoing and friendly is key to me when it comes to my job.
- LEADERSHIP, Leading by example is a good asset to have. Managing and Supervisor is a key part of leadership in quality the goal was always to lead the team to victory.
Timeline
COMMUNITY SPECIALIST
SILVERLEAF MANAGEMENT LLC
08.2022 - Current
ON-SITE INSIDE ACCOUNT EXECUTIVE
MSC-PENSACOLA
10.2019 - 11.2020
QUALITY SUPERVISOR/TEAM LEADER
MARTINREA-HOPKINSVILLE
11.2013 - 06.2019
ASSISTANT MANAGER
SHOE SHOW-HOPKINSVILLE
05.2010 - 07.2013
ASSISTANT MANAGER/CASHIER
SUDDEN SERVICE
08.2007 - 04.2010
HIGH SCHOOL DIPLOMA - Pre-College Curriculum
CORNERSTONE MINISTRIES AND CHRISTIAN SCHOOL
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