Megan Davis
IT Engineer
Pelzer,SC
Summary
Meticulous IT Engineer maintaining highly functional digital systems for uninterrupted workflows and consistent productivity. Oversees routine maintenance checks and software update schedules to reduce network downtime and likelihood of security compromises. Loves collaborating with customers and teammates to develop and implement creative technical solutions to challenging problems.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
IT Engineer
AcumenIT
Greer, SC
10.2019 - Current
- Resolve customer technical issues in a clear, courteous and straightforward manner.
- Use ConnectWise ticketing system to organize and prioritize a broad spectrum of client requests regarding all technical devices that are present in the organization.
- Ensure all client network devices stay up-to-date and in good working condition by performing administrative duties that include monthly client reports and maintenance.
- Utilize multiple systems such as screen viewing software, diagnostic tools, and IT Glue client profiles to provide quick support.
- Train new teammates on internal systems, client programs, and processes to ensure they are a valuable member of the engineering team.
- Provide technical support in both on-site and telephone consultations.
- Maintained service schedule for software and hardware.
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
- Resolve issues related to operational components for LAN, WAN and voice systems.
- Collaborate with vendors to locate replacement components and resolve advanced problems.
Help-Desk Technician Tier
Armada Analytics
Greenville, SC
07.2018 - 10.2019
- Develop and maintain training documents to educate employees on how to use work related software and technologies
- Responsible for resolving all Help-Desk tickets
- Often working on multiple tickets at a time to ensure that employees stay up and running with their computers and other peripherals
- Troubleshoot and resolve technical problems with LAN including patch panels, wi-fi access points, and Ethernet cabling
- Responsible for maintaining IT systems such as Azure AD, Qualys, Absolute and Arctic Wolf
- Organize and conduct all new employee IT training including helpful explanation of laptop, software, printer, and other office related equipment
- Responsible for rolling out new systems and educating employees on how to navigate user interfaces and controls
- Responsible for maintaining security system and ensuring open vulnerabilities were remediated before they caused a serious threat.
Help-Desk Technician Tier 1
Armada Analytics
Greenville, SC
06.2017 - 07.2018
- Maintain bank and network standards to preserve network integrity.
- Provide technical assistance and support related to end users, computer systems, hardware, and software.
- Set up new employee laptops with necessary work programs, security software, and complete user profile.
- Display exceptional people skills and maintain calm demeanor during support ticket help and troubleshooting process.
Server
Fine Dining, Rick Erwin’s
Greenville, SC
06.2016 - 03.2017
- Assisted guests with making menu choices in an informative and helpful fashion
- Regularly checked on guests to ensure satisfaction with each food course and beverages
- Appropriately suggested additional items to customers to increase restaurant sales
- Consistently adhered to quality expectations and standards
Intern
TechNet Guys
Williamston, SC
05.2016 - 08.2016
- Assisted manager with customer service
- Worked to troubleshoot hardware and software issues
- Conversed effectively customers to understand technical issue
- Maintained organization and handing of customer devices.
Education
Integrated Information Technology
University of South Carolina
08.2013 - 05.2017
Skills
- Microsoft Office 365 & Exchange
- Windows 10/11 OS
- Team Collaboration & Leadership
- Active Directory
- Customer Service
- Firewall & VPN Management
- Network Switches, Routers, and AP's
- System Installation & Maintenance
- Windows Server
Timeline
IT Engineer
AcumenIT
10.2019 - Current
Help-Desk Technician Tier
Armada Analytics
07.2018 - 10.2019
Help-Desk Technician Tier 1
Armada Analytics
06.2017 - 07.2018
Server
Fine Dining, Rick Erwin’s
06.2016 - 03.2017
Intern
TechNet Guys
05.2016 - 08.2016
Integrated Information Technology
University of South Carolina
08.2013 - 05.2017