Megan Davis
Carrollton,TX
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
Onions 52
01.2021 - Current
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Created and maintained databases to track and record customer data.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Assisted coworkers and staff members with special tasks on daily basis.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Computer skills using Microsoft Office
Reservation Specialist
American Airlines
01.2019 - 01.2021
- Provided customers with information about availability and pricing.
- Handled billing information over phone.
- Assisted customers with making reservations and entered reservation details into computer system.
- Resolved various issues and discrepancies for customers.
- Helped customers make accommodations to fit needs by suggesting different amenities and packages for individual circumstances.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
Customer Care Agent
Brinks Home Security
01.2018 - 01.2019
- Assisted call-in customers with questions and orders.
- Navigated multiple computer systems and applications to find information.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Logged call information and solutions provided into internal database.
- Resolved concerns with products or services to help with retention and drive sales.
Education
High School Diploma -
Duncanville High School
Duncanville, TXPsychology
The University of Texas At Dallas
Richardson, TXSkills
- Data Entry Documentation
- Advanced MS Office Suite Knowledge
- Internal Communications
- Accounting Support
- Multi-Line Phone Systems
- Office Management
- Customer Relations
- Database Organization
- Correspondence Writing
- Time Management
- Grammar
- Typing Proficiency
Timeline
Administrative Assistant
Onions 52
01.2021 - Current
Reservation Specialist
American Airlines
01.2019 - 01.2021
Customer Care Agent
Brinks Home Security
01.2018 - 01.2019
High School Diploma -
Duncanville High School
Psychology
The University of Texas At Dallas
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