Megan Davis Patton
Fort Worth
Summary
Experienced retail manager with 4+ years of experience motivating staff and assisting customers to boost sales and increase profits including 9+ years of retail experience. Results-driven professional focused on monitoring staff member performance and advising on successful sales methods. Brings solid knowledge of recruiting and evaluation techniques paired with expertise in customer service and satisfaction.
Experienced with content creation, community management, and audience engagement. Utilizes creative strategies to generate engaging and relevant content. Track record of leveraging analytics to optimize social media performance and drive brand growth.
Overview
10
10
years of professional experience
Work History
Social Media Content Creator
Self-employeed
06.2022 - Current
- Enhanced brand awareness by creating engaging and shareable social media content.
- Managed content across multiple platforms for widest audience reach.
- Increased audience engagement through the development of tailored content for each platform.
- Scheduled regular postings using social media management tools, ensuring a steady stream of fresh content for followers'' consumption.
- Developed an effective social media strategy, resulting in consistent growth in followers and engagement rates.
- Managed social media accounts, ensuring timely responses to comments and messages from the community.
Service Manager
Ulta Beauty
11.2022 - 06.2023
- Oversee a team of stylists, estheticians and boutique leads and are accountable for all aspects of the services business, including services, boutiques, makeup, skincare, fragrance, pro hair and PCA merchandise sales, events, guest satisfaction, and operational excellence
- Drive business through a focus on performance (services, boutiques, makeup, skincare, fragrance, pro hair and PCA merchandise sales and in-store events), people (guest experience and associate culture), and process (operating procedures and compliance standards)
- Establishling performance metrics for the team and/or personal goals, to include attendance at all required training/education programs, coaching, individual development plans and annual performance appraisals
Store Manager
Sally Beauty
10.2021 - 11.2022
- Connected with customers to provide assistance and gain relationship to optimize sales
- Prepared and submitted nightly bank deposits
- Mentored employees in management of complicated sales, complex issues and difficult customers
- Mentored employees for growth opportunity within the district
- Organized and updated schedules to optimize coverage for expected customer demands
- Prevented and trained for store losses using awareness and attention to detail to detect gaps for corrective action
- Helped customers find specific products, answered questions and offered product advice
- Trained new team members in cash register operation, stock procedures and customer services
- Sold various products by explaining unique features and educating customers on proper application or usage
Associate Store Manager
Famous Footwear
07.2021 - 10.2021
- Professional leader, delegating tasks and exceeding sales goals
- Assisted in continuous development of effective store associates to achieve desired sales and results
- Used scheduling software to delegate resources and manage calendars
- Assisting the store manager in exceeding sales goals, completing product placement guides, scheduling, and training/development
Prestige Beauty Advisor
Ulta Beauty
10.2018 - 07.2021
- Educated customers on proper makeup techniques and best products for individual needs, including skin tone, beauty routine and age
- Maintained clean and organized counters and work areas
- Kept up to date on latest trends, brands, and changes to better assist customers and boost revenue
- Capitalized on upselling opportunities for additional products and services to increase sales numbers
- Showed customers how to apply makeup and other products to achieve desired looks
- Scheduled and confirmed appointments
Retail Sales Associate
Famous Footwear
06.2015 - 08.2018
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention
- Helped customers by answering questions and locating merchandise
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales
- Calculated pricing, applied discounts and collected payments to process transactions
- Created price tags and merchandise signs for new items
- Greeted guests promptly with positive attitude and asked open-ended questions to better understand shopping needs
- Managed cash register operations using POS system and processed sales and returns
Education
High School Diploma -
Mansfield Timberview High School
05.2019
high school diploma -
Ben Barber Innovation Academy
05.2019
Skills
- Customer service focus
- Merchandising
- Sales professional
- Retail loss prevention
- Management
- Business development
- Social media posting
- Social media strategy
- Video editing
- Content production
- Social media management
Timeline
Service Manager
Ulta Beauty
11.2022 - 06.2023
Social Media Content Creator
Self-employeed
06.2022 - Current
Store Manager
Sally Beauty
10.2021 - 11.2022
Associate Store Manager
Famous Footwear
07.2021 - 10.2021
Prestige Beauty Advisor
Ulta Beauty
10.2018 - 07.2021
Retail Sales Associate
Famous Footwear
06.2015 - 08.2018
high school diploma -
Ben Barber Innovation Academy
High School Diploma -
Mansfield Timberview High School
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