Megan Daye
Wilson,North Carolina
Summary
To secure a position that maximizes my five years of customer service experience.
Team-oriented professional prepared to take on leadership responsibilities with focus on driving results and fostering collaboration. Proven success in managing teams, overseeing project execution, and adapting to dynamic work environments. Known for reliability, flexibility, and strong organizational skills, ensuring seamless team operations and achievement of goals.
Overview
17
17
years of professional experience
Work History
Team Lead
Affordable Care Inc., LLC
12.2021 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Assisted in recruitment to build team of top performers.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Conducted regular reviews of operations and identified areas for improvement.
- Gathered, organized and input information into digital database.
Administrative Assistant
The Arc of North Carolina
08.2020 - 04.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Streamlined office processes by implementing efficient filing and organizational systems.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Updated patient information and insurance details for accurate electronic medical records.
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Assisted clients in filing claims, coordinating with adjusters to expedite the process and secure fair settlements.
- Utilized company software to track customer interactions efficiently, ensuring proper documentation of all transactions.
Administrative Assistant
Recovery Roofing and Restoration
10.2014 - 08.2020
- Administrative assistance responsible for answering the inbound call
- Setting appointments and managing the office calendar
- Maintaining the CRM system for the company
- Making sure that client needs are taking care of
- Managing the production calendar and ordering the materials for various job
- Maintaining a filing system to keep track of production
- Reconciling all business accounts using QuickBooks
- Organizing payroll and keeping track of commission for sales associates
- Preparing supplement for the insurance company for additional revenue
- Working with the insurance company to retrieve deprecation after the completion of a project
Sephora
10.2012 - 09.2014
- In this position, I spent most of the time providing excellent customer service by walking clients through all of our worlds: skincare, hair care, and color
- I have completed training in all areas of the store
- Recently, I become the fragrance captain for my store
- I was also responsible for merchandising, ordering logistics, maintaining contact with customers to ensure their continued satisfaction with products and services
- My efforts increased department sales 20% above the company average
- I also became a certified make-up artist
Customer Service Representative
Nordstrom
08.2008 - 04.2011
- Customer service representative responsible for fulfillment of web customer order
- In this role, my job was to find, package and ship orders within 24 hours of receiving orders
- I also handled emotional customers with delicacy focused on resolving issues and continuing Nordstrom high customer satisfaction experience
- My outstanding success on the web team lead to a promotion as supervisor of that web team
- In this role I supervised five employees delegating projects and monitoring daily tasks to ensure accuracy and completion
- I was also responsible for planning weekly team schedules, performance evaluations and team training
Education
Associate of Applied Science - Business Administration
Durham Technical Community College
12.2010
Skills
- Microsoft Word
- Excel
- PowerPoint
- QuickBooks
- Outlook
- Customer service
- Attention to detail
- Performance monitoring
- Problem resolution
- Administrative support
- Data entry
- Coaching and mentoring
Timeline
Team Lead
Affordable Care Inc., LLC
12.2021 - Current
Administrative Assistant
The Arc of North Carolina
08.2020 - 04.2021
Administrative Assistant
Recovery Roofing and Restoration
10.2014 - 08.2020
Sephora
10.2012 - 09.2014
Customer Service Representative
Nordstrom
08.2008 - 04.2011
Associate of Applied Science - Business Administration
Durham Technical Community College
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