Megan DeBruin
Grand Forks,ND
Summary
Adept at enhancing patient experiences and streamlining telehealth processes, I excelled in HIPAA compliance and team leadership at Rural Psychiatry Associates. My background includes boosting customer satisfaction and operational efficiency, evidenced by my time at Midco and Hugo's Grocery. Skills in problem-solving and customer service propelled business growth and improved team collaboration.
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 20 years of relevant work experience to your team.
Overview
6
6
years of professional experience
Work History
Patient Access Coordinator
Rural Psychiatry Associates
08.2022 - Current
- Contributed to a positive work environment by providing support and assistance to colleagues during peak periods or staff shortages.
- Maintained strict adherence to HIPAA regulations while managing confidential patient information throughout various stages of care.
- Managed high volumes of outbound calls for telehealth appointment set ups, while addressing scheduling requests, appointment confirmations, prescription refills, and general inquiries professionally.
- Increased positive patient experience by implementing a New Patient process.
Customer Care Support
Midco
06.2021 - 08.2022
- Improved customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high call volumes with exceptional time management and multitasking skills.
- Developed strong relationships with customers, leading to increased repeat business.
- Contributed to team efforts in exceeding monthly sales targets through upselling products and services when appropriate.
Online Shopping Manager
Hugo's Grocery
03.2019 - 06.2021
- Led team to achieve project milestones, ensuring timely completion of orders.
- Improved operational efficiency by implementing new workflow processes.
- Developed strategic plans for business growth and profitability.
- Managed cross-functional teams to drive project success.
Education
High School Diploma -
Irondale Highschool
New Brighton, MN06-2001
Skills
- HIPAA compliance
- Strong organization
- Patient registration
- Insurance verification
- Customer service
- Problem-solving
- Multitasking and organization
- Team leadership
- Team collaboration
- Customer follow-up
- Phone and email etiquette
- Data entry
Accomplishments
Implemented the New Patient Team, to add additional support for new patients and streamline the intake process.
Implemented the online shopping department for the East Grand Forks Hugo's grocery, and led the department successfully.
Best Customer Service Support Employee for Midco, January 2022
I was chosen as "Best Customer Service Support Employee" for the month of January 2022 based on Customer Ratings and Surveys.
Timeline
Patient Access Coordinator
Rural Psychiatry Associates
08.2022 - Current
Customer Care Support
Midco
06.2021 - 08.2022
Online Shopping Manager
Hugo's Grocery
03.2019 - 06.2021
High School Diploma -
Irondale Highschool
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