Megan Decker
Anamosa,IA
Summary
Dynamic and dependable professional with extensive experience in office support roles. Excelled in providing top-notch customer service and maintaining high standards of organization and cleanliness. Demonstrated adaptability and strong communication skills, enhancing office efficiency. Proficient in computer literacy and adept at learning new technologies swiftly.
Overview
5
5
years of professional experience
Work History
Front Desk Associate
Elite Fitness
06.2025 - Current
- Assisted members with inquiries about services and class schedules.
- Greeted members and provided excellent customer service.
- Submit insurance utilization and revenue
- General office tasks such as answering phones, scanning, and filing documents
- Make schedule for weekend staff
- Watch cameras
- Cleaning as needed
Office Support
Ability Physical Therapy
02.2024 - 07.2025
- Provide professional first point of contact for patients and visitors
- Provide general office support such as answering the phone, scheduling patients, taking payments, photocopying, faxing and scanning documents.
- Responsible for posting money to patient accounts
- Responsible for verifying various types of insurance along with insurance authorizations
Rehabilitation Technician
St. Luke’s Hospital
06.2023 - 03.2024
- Provided direct patient care
- Assisted therapists in patient treatment processes.
- Cleaned therapy equipment following each patient to achieve sanitary regulations.
Rehabilitation Technician
St. Luke’s Therapy Plus
01.2023 - 09.2023
- Cleaned therapy equipment following each appointment to achieve sanitary regulations.
- Assisted therapists as needed
- Assisted front desk as needed
Front Desk Associate
Wapsi Physical Therapy & Fitness Center
11.2020 - 08.2022
- Responsible for answering phone calls and scheduling patients as needed
- Executed cleaning duties to ensure a tidy environment.
- Completed multiple responsibilities as instructed.
Education
Associate of Arts - Liberal Arts
Kirkwood Community College
Cedar Rapids, IA12-2024
High School Diploma -
Anamosa High School
Anamosa, IA05-2022
Skills
- Organization
- Collaboration
- Communication
- Dependable
- Adaptability
- Willingness to learn
- Customer service
- Computer literacy
- Attention to detail
Timeline
Front Desk Associate
Elite Fitness
06.2025 - Current
Office Support
Ability Physical Therapy
02.2024 - 07.2025
Rehabilitation Technician
St. Luke’s Hospital
06.2023 - 03.2024
Rehabilitation Technician
St. Luke’s Therapy Plus
01.2023 - 09.2023
Front Desk Associate
Wapsi Physical Therapy & Fitness Center
11.2020 - 08.2022
High School Diploma -
Anamosa High School
Associate of Arts - Liberal Arts
Kirkwood Community College