Megan Defoe
Bemidji,MN
Summary
Knowledgeable and dedicated customer service professional with extensive experience in multiple industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
1
1
year of professional experience
Work History
Recovery Navigater
Americorps
08.2023 - Current
- navigated recovery stabilty resources. Work with Alot of people with in the community.
- outreach and harm reduction to help lower the risk of disease and overdoses.
- provided resources and support to help community members stay safe and make healthier choices.
Restaurant Hostess
Perkins Restaurant & Bakery
02.2023 - 10.2023
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
- Promoted repeat business through engaging conversations with guests, remembering preferences, and personalizing their experiences.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Communicated clearly with kitchen staff about guest needs and dietary restrictions, ensuring accurate orders were prepared as requested.
- Increased efficiency by organizing menus and updating daily specials boards before each shift.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Streamlined table turnover process by quickly identifying available seating options for incoming diners.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Answered customer questions about hours, seating, and menu information.
Crew Member
Dunkin' Donuts
05.2023 - 07.2023
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Associate
Follett Bookstore
01.2023 - 02.2023
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
- Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Education
No Degree - Associate of Science
Fond Du Lac Tribal And Community College
Cloquet, MN01.2022
GED -
Red Lake High School
Red Lake, MN05.2006
Skills
- Strong Communication Abilities
- Adaptability and Flexibility
- Problem-Solving Abilities
- Decision-Making Capabilities
- Basic First Aid Knowledge
- Active Listening
- Customer Service
- Critical Thinking
- Microsoft Office Suite
- Data Collection
- Prioritization
- Paperwork Processing
- Data Entry
- Research
Timeline
Recovery Navigater
Americorps
08.2023 - Current
Crew Member
Dunkin' Donuts
05.2023 - 07.2023
Restaurant Hostess
Perkins Restaurant & Bakery
02.2023 - 10.2023
Associate
Follett Bookstore
01.2023 - 02.2023
No Degree - Associate of Science
Fond Du Lac Tribal And Community College
GED -
Red Lake High School
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