Megan DeHaas
Cortland,NY
Summary
Dynamic professional with a proven track record in customer service. Excelled in human resources management, mentoring up to 45 student employees, and driving sales through expert market analysis. Known for outstanding conflict resolution and multitasking skills, consistently exceeding customer and employer expectations.
Overview
11
11
years of professional experience
Work History
Library Cafe Clerk
Cornell University
09.2021 - 01.2025
- Provided customers with the highest level of service in all aspects of their transactions, with ongoing education regarding POS systems.
- Trained new employees as well as new student employees with a patient, positive, and respectfully encouraging demeanor. Provided up to 45 student employees with a safe space to decompress amidst their stressful academic experiences.
- Maintained compliance with University policies and procedures for food safety, sanitation, and quality. Responsible for receiving ordersin good standing. while maintaining proper temperature control.
Shift Manager
MacClark, LLC
12.2018 - 09.2021
- Responsible for daily operation and security of the store while scheduling breaks, maintaining a positive atmosphere and providing superior customer service.
- Utilized excellent cash handling skills and POS operation and coached crew members to adhere to company policies.
- Exercised composure under pressure and in escalated customer service scenarios.
- Helped to boost team morale and insisted that team members act in acceptance of all other team members and customers regardless of physical and social or societal differences.
Licensed Real Estate Salesperson
Audrey Edelman Realty Usa
10.2013 - 12.2015
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Conducted comprehensive market analysis to identify opportunities for investors.
- Advised and informed prospective clients on current market activities and conditions.
- Communicated with clients to understand property needs and preferences.
- Worked on a sales team with two of the local industry's leaders in the Real Estate field, and attended ongoing continuing education events.
Education
Bachelor of Science - Philosophy & Religious Studies
Towson University
Baltimore, MDCognitive Psychology
Cornell University
Ithaca, NY05-2027
Skills
- POS system operation
- Customer service
- Decision-making
- Friendly and outgoing
- Positive and professional
- Multitasking and organization
- Task delegation
- Human resources management
- Verbal and written communication
- Conflict resolution
- Training and mentoring
- Safe food handling
Timeline
Library Cafe Clerk
Cornell University
09.2021 - 01.2025
Shift Manager
MacClark, LLC
12.2018 - 09.2021
Licensed Real Estate Salesperson
Audrey Edelman Realty Usa
10.2013 - 12.2015
Bachelor of Science - Philosophy & Religious Studies
Towson University
Cognitive Psychology
Cornell University
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