Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Megan Denbow

5839 Brett Dr Unit B, Fort Knox,KY

Summary

Seasoned Shift Manager successful in keeping operations running smoothly and customers satisfied with high-quality service. Talent for proactively solving problems and keeping team members on task. Well-organized in planning schedules and workflows to accomplish objectives. I am a Highly-motivated employee with desire to take on new challenges. I have strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Shift Manager

Tropical Smoothie Cafe
Fort Knox, KY
05.2023 - Current
  • Assisted in resolving escalated customer service issues in a timely manner.
  • Identified needs of customers promptly and efficiently.
  • Delegated tasks to multiple employees while maintaining efficient workplace.
  • Developed and maintained positive working relationships with staff, customers, and vendors.
  • Maintained inventory levels of the food lines as well as, checking expiration dates and completing hourly temperature checks.
  • Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
  • Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
  • Managed daily cash intake by counting out registers and tabulating profits.
  • Positioned skilled staff in key areas throughout shift to optimize productivity.
  • Inspected work areas regularly for cleanliness and organization standards.

Infant Nanny

Brittany Hewett
Winder, GA
01.2022 - 02.2023
  • Removed hazards and developed appropriate boundaries and rules to create safe environment for children.
  • Provided stimulating activities to encourage physical, social, emotional and cognitive development.
  • Followed routines to foster stability and structure in children's lives during parental absences.
  • Monitored the infant's daily activities such as eating, sleeping patterns, hygiene habits.
  • Prepared meals and snacks according to instructions from parents.
  • Met and communicated regularly with parents to discuss children's activities and development.
  • Bathed and dressed babies, changed diapers and prepared bottles and feeding equipment.
  • Sanitized toys and equipment used by the infant on a regular basis using appropriate cleaning products.

Gen. Manager

Little Caesars Pizza
Dacula, GA
01.2021 - 05.2021
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Delegated work to staff, setting priorities and goals.
  • Created monthly reports for senior management summarizing operational performance.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Entered time and attendance logs in preparation for payroll.

Seasonal Associate

Kohls Department Store
Dacula, GA
09.2020 - 12.2020
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Communicated clearly with customers in person and via telephone, driving positive experiences.
  • Encouraged customers to sign up for loyalty programs or store credit cards.
  • Computed purchases and received and processed cash or credit payment.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Reported any discrepancies or errors in pricing or inventory levels to management.
  • Organized backroom areas to maintain a clean and organized work environment.

Shift Leader

Little Caesars
Auburn, GA
08.2019 - 12.2019
  • Complied with company safety procedures, policies and regulations to promote safe working environment.
  • Checked orders for quality and completeness.
  • Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
  • Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Positioned skilled staff in key areas throughout shift to optimize productivity.
  • Maintained positive working relationship with fellow staff and management.
  • Cooked a variety of foods according to customer orders or supervisors' instructions.

Server

Luigi's A Slice Of Italy
Buford, GA
04.2018 - 09.2018
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Provided excellent customer service to ensure satisfaction.
  • Filled condiments and napkin containers during slack periods.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Upheld high standards of sanitation in accordance with health department regulations.

Education

High School Diploma -

Dacula High School
Dacula, GA
05.2021

Some College (No Degree) - Elementary Education And Special Education

Western Governors University
Salt Lake City, UT

Skills

  • Safety Compliance
  • Training and Mentoring
  • Hiring and Recruiting
  • Delegating Work
  • Relationship Building
  • Decision-Making
  • Tech-Savvy
  • Documentation and Reporting
  • Cash Handling
  • Shift Checklists
  • Punctual and Reliable
  • Opening and Closing Procedures
  • Team Development

Certification

ServSafe Food Production Manager Certification, 07/01/23, 07/01/28

Timeline

Shift Manager

Tropical Smoothie Cafe
05.2023 - Current

Infant Nanny

Brittany Hewett
01.2022 - 02.2023

Gen. Manager

Little Caesars Pizza
01.2021 - 05.2021

Seasonal Associate

Kohls Department Store
09.2020 - 12.2020

Shift Leader

Little Caesars
08.2019 - 12.2019

Server

Luigi's A Slice Of Italy
04.2018 - 09.2018

High School Diploma -

Dacula High School

Some College (No Degree) - Elementary Education And Special Education

Western Governors University

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Megan Denbow