Megan Denny
Batesville,IN
Summary
Dependable professional with attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments. Monitors, trains, and encourages employees to improve skills and meet demanding targets. History of successfully developing and managing strong teams through proactive training and issue management.
Overview
9
9
years of professional experience
Work History
Enterprise Compliance Analyst
Total Quality Logistics Inc.
Erlanger, KY
05.2023 - Current
- Developed training materials for personnel regarding compliance standards and procedures.
- Tracked progress towards meeting established metrics related to organizational compliance expectations.
- Participated in meetings with customers regarding audit results related to compliance matters.
- Performed periodic reviews of existing processes and procedures to identify areas of improvement in terms of compliance standards.
- Performed regular compliance audits and presented findings to management.
- Implemented corrective action plans when necessary following discovery of non-compliance issues.
- Collaborated with various departments within the organization to develop effective solutions for ensuring ongoing compliance.
- Led training sessions for staff on compliance practices and requirements.
- Ensured effective communication of compliance policies and procedures throughout the organization.
Specialist
US Army National Guard
Lafayette, IN
07.2019 - Current
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Managed inventory and supplies to ensure materials were available when needed.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Diagnosed mechanical problems using computerized diagnostic equipment.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Completed day-to-day duties accurately and efficiently.
- Worked effectively in team environments to make the workplace more productive.
- Completed routine maintenance and repair.
Enterprise Operations Specialist Team Lead
Total Quality Logistics Inc.
Cinci, OH
11.2018 - 05.2023
- Managed daily activities of staff responsible for order fulfillment and distribution services.
- Communicated regularly with customers regarding their orders status.
- Developed and maintained relationships with vendors to ensure timely delivery of materials.
- Maintained accurate records of all deliveries using automated systems or manual documents.
- Created detailed reports on logistics operations, including shipment tracking and performance metrics.
- Identified areas for improvement within the logistics department and recommended solutions.
- Coordinated and monitored the transportation of goods between warehouses, customers, vendors, and other locations.
- Provided support in developing new processes for improving operational efficiencies.
- Assisted in troubleshooting any problems that may arise during the delivery process.
- Utilized software programs to track shipments from origin to destination.
- Resolved any discrepancies related to product quality or quantity issues upon delivery.
- Managed inbound and outbound delivery schedules for optimal flow of goods.
- Monitored and organized logistics documents, bills of lading, delivery receipts, and packing lists.
- Worked with team members to improve process integration and flow.
- Fostered customer retention by cultivating long-term rapport based on prompt and courteous service.
- Negotiated rates with carriers to optimize efficiency in shipping processes.
- Relayed information between drivers and recipients regarding ETA and potential delays.
- Automated office operations, managed customer correspondence, and supplied record tracking and data communication services.
- Kept deliveries on track and provided timely status updates.
- Provided training and guidance to junior staff members on best practices within the logistics department.
- Provided oversight to ensure daily operations ran efficiently and effectively.
- Ensured compliance with all applicable laws, regulations and safety standards related to logistics operations.
- Analyzed current shipping processes and identified areas for improvement in order to reduce costs or improve efficiency.
- Developed senior leadership reports for corrective action planning.
- Maximized service levels through hands-on leadership.
- Prepared reports and presentations for executive leadership review.
- Provided technical leadership and guidance to project teams.
- Held leadership workshops for department heads and employees.
Server/Bartender
Buffalo Wings & Rings
Greendale, IN
06.2015 - 11.2018
- Delivered food orders promptly and courteously.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Assisted in training new servers.
- Prepared drinks according to standard recipes.
- Accurately recorded orders on cash register and point-of-sale system.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Upheld high standards of sanitation in accordance with health department regulations.
- Took orders from customers accurately and in a timely manner.
- Followed health safety guidelines when preparing and serving food products.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Stayed informed about daily specials, new menu items, promotions.
- Monitored dining room for cleanliness and proper set-up at all times.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Education
Associate of Science - Criminal Justice
Ivy Tech Community College of Indiana
Lawrenceburg, IN05-2018
High School Diploma -
Batesville High School
Batesville, IN05-2015
Skills
- Attention to Detail
- Data Analysis
- Microsoft Excel
- Multitasking
- Communication
- Time Management
- Customer Service
- Microsoft Outlook
- Active Listening
- Relationship Building
- Staff Management
- Process Improvement
- Goal-Oriented
- Training and Mentoring
- Operations Management
- Staff Development
Timeline
Enterprise Compliance Analyst
Total Quality Logistics Inc.
05.2023 - Current
Specialist
US Army National Guard
07.2019 - Current
Enterprise Operations Specialist Team Lead
Total Quality Logistics Inc.
11.2018 - 05.2023
Server/Bartender
Buffalo Wings & Rings
06.2015 - 11.2018
Associate of Science - Criminal Justice
Ivy Tech Community College of Indiana
High School Diploma -
Batesville High School