Megan Desjardins
St Peters,MO
Summary
A dedicated professional with a strong work ethic and extensive expertise in customer service excellence, effective communication, and scheduling and planning. Demonstrates proficiency in inventory management, event planning prowess, and table booking system operation. Skilled in vendor relationship management, employee management, and Front of House (FOH) training. Committed to delivering exceptional service and fostering positive relationships within the workplace.
Overview
11
11
years of professional experience
Work history
Manager
Monterey Coastal Cuisine
03.2021 - 01.2026
- Developed comprehensive training programme for front of house employees.
- Coordinated events and parties to increase restaurant revenue.
- Strategically reviewed and planned restaurant staffing levels based on evolving service demands.
- Coordinated Front of House and Back of House staff ahead of events for smooth execution to maximise guest satisfaction.
- Administered cash handling, executed bank deposits, and coordinated payroll activities.
- Liaised effectively with all departments, ensured seamless operation flow from kitchen to tables.
- Monitored stock levels regularly; minimised waste and over-ordering incidents.
- Developed relationships with suppliers for better inventory management.
- Managed daily operations for smooth restaurant functioning.
- Enhanced customer satisfaction by addressing and resolving complaints promptly.
- Conducted regular meetings with staff; communicated updates and received feedback.
Office Manager
MaidPro Cleaning Services
12.2019 - 03.2021
- Handled weekly inventory and ordering of cleaning supplies.
- Coordinated schedules for all clients and employees.
- Checked clients houses to ensure proper cleanliness and organization exceeding clients’ requests.
- Responsible for weekly payroll and closing work orders.
General Manager
Massage Luxe
11.2018 - 12.2019
- Managed the hiring of new employees and training on spa procedures.
- Coordinated and booked all spa service appointments for individual and group clients.
- Performed various accounting duties, including bank deposits, payroll, and recording daily cash flow.
- Worked to effectively manage staff members to encourage a productive and happy environment.
Manager
Kona Grill
12.2016 - 10.2018
- Always ensured proper food quality and presentation
- Managed administrative tasks and daily financials
- Resolved problems amicably faced by front of house staff and guests.
- Work as part of a team and interact with different levels from hourly team members, guests, vendors, and corporate representatives
- Establishing and maintaining relationships with customers by greeting and attending to their needs upon entering the facility
Corporate Trainer
Kona Grill
08.2016 - 10.2018
- Opened 7 stores as a hostess and server
- Created a hostess training program for all stores in the company
- Hired, trained, and coached staff members on customer service skills, food and beverage knowledge, and health & safety standards in preparation for restaurant opening
Hostess / Server
Kona Grill
08.2014 - 10.2018
- Provide guests with exceptional, friendly, and quality service
- Maintained knowledge of all menu items including ingredients and preparation methods
- Successful multitasking while remaining professional and courteous in fast paced environments.
- Managed opening and closing duties while maintaining running side work
- Provided host training for incoming team members
- Effectively handle many guests in one night within a high-volume restaurant
- Escort guests to their tables with consideration of wait staff and guest preference
- Created to-go training program for busiest location in the company
Skills
- Customer service excellence
- Effective communication
- Scheduling and planning
- Inventory management
- Event planning prowess
- Table booking system operation
- Vendor relationship
- Employee management
- Front of House (FOH) training
- Strong work ethic
Timeline
Manager
Monterey Coastal Cuisine
03.2021 - 01.2026
Office Manager
MaidPro Cleaning Services
12.2019 - 03.2021
General Manager
Massage Luxe
11.2018 - 12.2019
Manager
Kona Grill
12.2016 - 10.2018
Corporate Trainer
Kona Grill
08.2016 - 10.2018
Hostess / Server
Kona Grill
08.2014 - 10.2018