Summary
Overview
Work History
Education
Skills
Timeline
Generic

MEGAN DEVANEY

Andover

Summary

Dynamic Account Manager at MIDWAY LOGISTICS with proven expertise in freight negotiation and customer relationship management. Successfully coordinated shipping processes, enhancing efficiency and customer satisfaction. Adept at problem-solving and time management, I consistently delivered tailored shipping solutions that met client needs and drove business growth. Hardworking account manager with several years of experience working directly with clients to service accounts. Expert at communication and applying targeted salesmanship techniques to achieve sales goals. Successful at increasing revenue with new accounts while maintaining relationships with existing ones.

Overview

13
13
years of professional experience

Work History

Account Manager

MIDWAY LOGISTICS
Wichita
09.2024 - Current
  • Assisted with preparing documents such as bills of lading, invoices, and purchase orders.
  • Analyzed client needs and determined appropriate shipping solutions.
  • Developed relationships with freight carriers to negotiate competitive rates and services.
  • Coordinated the entire shipping process, from pick-up to delivery of goods.
  • Processed payments for carriers in accordance with contractual agreements.
  • Double checked shipments and according to client orders.
  • Quoted potential customers on price of freight brokerage.
  • Negotiated rates based on current market trends.
  • Scanned and documented freights and assigned appropriate marking labels with identifying information.
  • Verified loads against shipping papers, noting in writing any overages, shortages or damages.
  • Adjusted work methods and strategies to meet daily changing priorities and deadlines.
  • Provided excellent customer service by resolving issues related to shipment discrepancies.
  • Read work orders or received oral instructions to determine work assignments or material and equipment needs.
  • Communicated with drivers and warehouse personnel to expedite loading and unloading processes.
  • Entered shipment details into database.
  • Reviewed size and weight of packages to verify conformance with service requested.
  • Used computer systems to input and retrieve information regarding freight status.
  • Coordinated with team members to efficiently organize the loading dock area.
  • Managed time effectively to maximize productivity during shifts.
  • Used scanners to track parcel information, condition or receipt.
  • Estimated freight and postal rates to track shipment costs and weights.
  • Answered incoming calls and directed them to appropriate personnel or departments.
  • Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
  • Scheduled meetings, appointments and travel arrangements for staff members.
  • Gathered and sorted data for reports and files.
  • Used filing systems to improve document management and organization.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Performed accounting or financial analysis.
  • Maintained front desk to provide positive first impression.
  • Reviewed and approved vendor invoices.

Certified Pharmacy Technician

Walgreens Boots Alliance
Wichita
06.2019 - 09.2024
  • Performed administrative duties such as filing, data entry, answering phones.
  • Assisted patients in understanding their medication instructions and usage directions.
  • Entered patient profile information into computer systems accurately and completely.
  • Conducted compliance packaging of prescribed medications into unit dose containers.
  • Prepared IV admixtures under the supervision of a licensed pharmacist.
  • Received verbal prescriptions from physicians or nurse practitioners via telephone, fax or electronic means.
  • Generated labels for compounded medications using an automated system.
  • Followed safety protocols when handling hazardous drugs or materials in accordance with OSHA standards.
  • Verified accuracy of patient information on prescription orders.
  • Monitored stock levels of medications in the pharmacy's inventory system.
  • Provided medication and other healthcare products to customers accurately and efficiently.
  • Resolved customer complaints regarding product quality or quantity issues.
  • Adhered to all federal, state and local laws governing the practice of pharmacy technicians.
  • Assisted pharmacists in preparing prescriptions for filling, including counting tablets and labeling bottles.
  • Answered questions from customers regarding insurance coverage eligibility requirements.
  • Maintained records of controlled substances dispensed according to state regulations.
  • Checked expiration dates on drug products prior to dispensing them to customers.
  • Maintained a clean work environment by wiping down counters, cleaning spills promptly and properly disposing of waste products.
  • Processed third-party insurance claims for reimbursement of pharmaceuticals.
  • Maintained pharmacy inventory by restocking shelves with medications and supplies.
  • Ensured accurate billing information was included on prescription orders prior to processing them.
  • Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
  • Worked with insurance companies to process claims, resolve problems and obtain payments.
  • Prepared pricing and instruction labels for placement on prescriptions.
  • Completed and filed patient paperwork, updating records in system with insurance carrier changes and allergy information.
  • Adhered to infection control policies and procedures to prevent spread of disease.
  • Managed inventories, rotated stock, removed expired, or damaged drug products and resolved discrepancies in drug counts.
  • Verified patients' identities at pickup to prevent sale of wrong medications.
  • Transmitted claims to insurance companies for payment and reconciled EOBs.
  • Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
  • Adhered to regulatory guidelines for workplace safety and customer confidentiality.
  • Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
  • Educated patients on prescription instructions and answered questions regarding drug side effects.
  • Supervised inventory levels to maintain adequate supply of medications and medical supplies.
  • Received and verified daily incoming drug inventories, reported discrepancies, and logged items into inventory system.
  • Maintained clean and organized pharmacy shelving and work areas.
  • Efficiently processed cash register transactions for new and refilled prescription orders.
  • Compiled customer demographic, allergy, and medical history background.
  • Established and updated patient profiles, medications and insurance details.
  • Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
  • Participated in prescription pharmaceutical and over-the-counter product inventory audits.
  • Leveraged database to confirm validity of prescriptions, patient data and drug side effects.
  • Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
  • Liaised with pharmacist to measure and prepare medication doses and packaging and label prescriptions.
  • Monitored prescription refill requests and communicated with patients regarding their status.
  • Managed medication inventory, including ordering and restocking medications as necessary.
  • Participated in pharmacy inventory management, including tracking expiration dates and removing outdated medications.
  • Processed insurance claims and handled billing inquiries to ensure customer satisfaction.
  • Verified prescriptions and drug labels, documents and packages.
  • Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
  • Prepared compound medications under the supervision of a licensed pharmacist.
  • Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
  • Conducted medication therapy management sessions under the guidance of a pharmacist.
  • Entered patient and prescription information into pharmacy software systems with high attention to detail.
  • Prepared prescription transfers to other pharmacies.
  • Maintained a clean and organized pharmacy workspace, adhering to safety and hygiene standards.
  • Provided exceptional customer service, addressing patient questions and concerns with empathy.
  • Improved inventory management procedures to reduce overhead, backorders and overstock.
  • Assisted with pharmacy technology updates and troubleshooting to ensure efficient operation.
  • Participated in continuing education and training to stay current with pharmacy practices and technology.
  • Enhanced pharmacy efficiency by developing and implementing organizational systems.
  • Educated patients on medication usage, potential side effects, and storage requirements.
  • Teamed with peers, technicians and pharmacists to prioritize and complete orders.
  • Supported pharmacy operations by answering phone calls and directing queries appropriately.
  • Assisted pharmacists in filling prescription orders accurately and efficiently.
  • Performed regular medication audits to ensure compliance with regulatory standards.
  • Flagged potential side effects and allergies to prescribed medications for patients.
  • Administered flu shots and other vaccinations as certified and in accordance with pharmacy regulations.
  • Collaborated with healthcare providers to clarify prescription orders and resolve medication discrepancies.
  • Ensured compliance with state and federal pharmacy laws and regulations.
  • Interpreted and processed medication orders under supervision of pharmacist.
  • Implemented and followed pharmacy protocols for medication disposal and waste management.
  • Checked medications for content, accuracy and completeness of drug packaging and labeling.
  • Received written prescription or refill requests, verifying information for completeness and accuracy.
  • Transferred medication from vials to sterile, disposable syringes using aseptic techniques.
  • Cleaned and maintained equipment or work areas according to prescribed methods.
  • Operated cash registers to accept payments from customers.

Manager

T-Mobile
Wichita
01.2012 - 09.2019
  • Ensured compliance with regulatory requirements and industry standards.
  • Provided leadership during times of organizational change or crisis situations.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Conducted performance reviews for team members.
  • Ensured compliance with industry regulations and company policies.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
  • Established processes to ensure efficient workflow throughout the organization.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Monitored staff performance and addressed issues.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Conducted performance evaluations, providing feedback and coaching for team development.
  • Coordinated cross-departmental projects to ensure timely and successful completion.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Managed inventory levels to meet demand without overstocking, reducing waste.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Established and monitored KPIs to evaluate performance and identify areas for improvement.
  • Analyzed market trends and competitor activity to inform business strategy.
  • Directed recruitment, hiring, and training of new staff members.
  • Managed annual budgeting and forecasting, optimizing resource allocation.
  • Managed risk by developing and implementing effective risk management strategies.
  • Enhanced team morale and retention through recognition programs and career development opportunities.
  • Recruited and hired qualified candidates to fill open positions.
  • Developed and implemented strategic plans to achieve company objectives.
  • Oversaw marketing initiatives, increasing brand awareness and sales.
  • Enhanced customer satisfaction through the development of a customer service excellence program.
  • Streamlined communication channels, improving information flow and decision-making speed.
  • Facilitated team meetings and workshops to foster collaboration and share best practices.
  • Led a team of XX employees, ensuring high productivity and excellent customer service.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Analyzed business performance data and forecasted business results for upper management.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Created and managed budgets for travel, training, and team-building activities.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Recruited and trained new employees to meet job requirements.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Implemented quality control measures to uphold company standards.
  • Delegated work to staff, setting priorities and goals.
  • Produced thorough, accurate and timely reports of project activities.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Assigned work and monitored performance of project personnel.
  • Proposed or approved modifications to project plans.

Education

High School Diploma -

GODDARD HIGH SCHOOL
Goddard, KS
05-2004

Skills

  • Shipping coordination
  • Freight negotiation
  • Customer relationship management
  • Payment processing
  • Data entry
  • Inventory management
  • Time management
  • Problem solving
  • Customer needs assessment
  • Order management
  • Sales techniques
  • Sales solutions
  • Relationship building
  • Hospitality and accommodation
  • Upsell opportunities
  • Customer service
  • Acquiring new customers
  • Sales expertise

Timeline

Account Manager

MIDWAY LOGISTICS
09.2024 - Current

Certified Pharmacy Technician

Walgreens Boots Alliance
06.2019 - 09.2024

Manager

T-Mobile
01.2012 - 09.2019

High School Diploma -

GODDARD HIGH SCHOOL

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MEGAN DEVANEY