Megan Dickman
Guyton,GA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Executes with consistent delivery and re-prioritizes in fast-paced, ever-changing environment leveraging strong problem-solving skills and positive attitude under pressure.
Relocating back to Augusta from Savannah,GA
Overview
6
6
years of professional experience
Work History
Medical Receptionist
Savannah OBGYN
06.2022 - Current
- Facilitated seamless communication between patients and clinic staff by efficiently handling administrative tasks.
- Utilized Medinformatix to process medical records, generate claims and input patient demographics.
- Tracked changes in coverage status for existing patients.
- Converted medical dictations into written documents.
- Ensured accurate and timely transactions.
- Processed numerous incoming calls, efficiently managing consultations, inquiries and call transfers.
- Reviewed providers' schedules to ensure alignment with established templates.
- Promoted positive relationships between patients and healthcare providers through professional communication skills and empathetic understanding of individual needs.
- Managed referral processes effectively, facilitating timely access to specialized care for patients in need of additional services beyond primary care offerings.
- Collaborated closely with insurance companies to resolve any discrepancies or coverage issues on behalf of patients quickly, reducing financial stress for individuals and families.
- Facilitated smooth clinic operations by assisting with administrative tasks such as filing, billing, and insurance verification.
- Increased the efficiency of healthcare teams through effective collaboration and coordination among physicians, nurses, and support staff.
Retail Manager
SAVANNAH QUARTERS COUNTRY CLUB
11.2020 - 06.2022
- Managed inventory to ensure accurate stock levels.
- Oversaw inventory control and evaluated financial operations reports.
- Facilitated smooth business activities by managing interactions between staff and clients.
- Delivered reports for senior management to support strategic decision-making.
- Structured shop environment to enhance product visibility through strategic display arrangements.
- Managed entire ordering process and maintained data entries.
- Evaluated numerical data to assess profit outcomes.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Retail Assistant Manager
Simply Southern
02.2019 - 05.2020
- Assisted with recruiting, hiring, educating and motivating retail team
- Customer relations to maintain optimal staffing levels
- Time management
- Uphold company customer service standards to provide customers with outstanding service and friendly environment
- Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members
Education
High school diploma or GED -
Some college - Communications
Savannah Technical College
Savannah, GA01.2019
Some college - Surgical Technology
Augusta Technical College
Augusta, GA03.2011
Skills
- Patient confidentiality
- HIPAA compliance
- Verbal communication
- Clinical documentation
- Insurance verification
- Healthcare administration
- Medical billing and coding
- Medical terminology proficiency
- Teamwork
- Customer service
- Time management
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Adaptability and flexibility
- Patient care assessment
- Strategic planning
- Records management
- Organizational goal development
- Professional demeanor
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Medical Receptionist
Savannah OBGYN
06.2022 - Current
Retail Manager
SAVANNAH QUARTERS COUNTRY CLUB
11.2020 - 06.2022
Retail Assistant Manager
Simply Southern
02.2019 - 05.2020
High school diploma or GED -
Some college - Communications
Savannah Technical College
Some college - Surgical Technology
Augusta Technical College