Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
artist
Additional Information
Languages
Timeline
Generic

Megan Diep

Vancouver,WA

Summary

Knowledgeable individual with great customer service to contribute into making the workplace a safe and comfortable environment not only for the visitors, but for the team members. Open minded, genuine, and the ability to adapt to new challenges and circumstances.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Receptionist/Nail Technician

Annie's Nails
02.2022 - Current
  • Enhanced customer satisfaction by addressing inquiries and providing accurate information.
  • Handling documents and managing inventory.
  • Increased customer retention rates through exceptional communication skills and problem-solving abilities.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under pressure.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.

Receptionist

LaVish Nails
08.2022 - 12.2022
  • Greeted customers while providing a safe and clean environment.
  • Up to date technology to ensure the satisfaction of customer needs.
  • Strictly a front desk worker only to manage calls, appointments, and walk-ins.
  • Maintained a tidy reception area
  • Expected to act as an assistant manager to lead fellow employees through the day.
  • Make daily schedules and tasks for coworkers to follow.

Boba Barista

DaYung's Tea
01.2022 - 06.2022
  • Fast drink preparation for max efficiency and reduced wait times all while multi-tasking.
  • Mastered various techniques to ensure every beverage is made to each order to be served while also following certain orders with dietary restrictions.
  • Maintained a clean and organized workspace, adhering to strict health and safety standards as well as cleaned counters, machines, utensils, and seating areas daily.
  • Implemented creative new drinks.
  • Developed strong knowledge of menu offerings, enabling prompt and accurate order taking.
  • Resolved customer complaints professionally, fostering positive relationships and maintaining brand reputation.
  • Kept supplies well-stocked by monitoring usage patterns and placing orders in a timely manner.
  • Promoted limited-time offers and specials effectively, driving sales growth during promotional periods.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.

Education

No Degree - Business And Managerial Economics

Clark College
Vancouver, WA
05.2025

High School Diploma -

Crawford High School
San Diego, CA
06.2021

Skills

  • In-House Management
  • Food Safety Understanding
  • Customer Service Excellence
  • Positive Attitude Display
  • Multitasking Capabilities
  • Continuous Learning Mindset
  • Attention to Detail
  • Conflict Resolution Competence
  • Reliability and Punctuality
  • Equipment Maintenance Knowledge
  • Cleanliness and Organization

Accomplishments

  • Recognized by customers for expedient and effective service.
  • Bought my most desired dream car at 18 years old.
  • Moved out to be on my own in a whole different state at 19 years old.
  • Managed Annie's and LaVish Nails.

Certification

  • Certified in CPR and Naloxone administrating.

artist

Painting is something I enjoy in my free time, with an imaginative mind, I take all my thoughts and try to make it a reality. I take pride and joy in the pieces I create. I do other crafts and projects as well such as crocheting, ceramics, nail art, and even renovating.

Additional Information

  • Allergic to anything with latex.
  • Really scared of spiders.

Languages

Vietnamese
Native or Bilingual

Timeline

Receptionist

LaVish Nails
08.2022 - 12.2022

Receptionist/Nail Technician

Annie's Nails
02.2022 - Current

Boba Barista

DaYung's Tea
01.2022 - 06.2022

No Degree - Business And Managerial Economics

Clark College

High School Diploma -

Crawford High School

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Megan Diep