Megan Dietz
La Habra,CA
Summary
Calm and focused customer service professional with 9 years of experience in call handling and issue resolution. Utilizes active listening and critical thinking to effectively address concerns, ensuring high customer satisfaction. Typing speed of 53 WPM with strong attention to detail and accurate documentation. Ready to leverage skills in a 911 Dispatcher role, delivering professional communication in high-pressure situations.
Overview
1
1
Language
1
1
Certification
9
9
years of professional experience
Work History
Receiver
Sam's Club
Fullerton, California
07.2024 - Current
- Resolved shipment issues with vendors and club management to maintain inventory accuracy.
- Verified vendor deliveries against invoices and Sam's Club receiving records to ensure compliance.
- Followed safe operating procedures with forklifts and pallet jacks to load, unload, and move materials.
- Sorted backroom stock and prepared pallets for timely sales floor transfer.
Retail Associate
Target
Brea, California
05.2020 - 05.2024
- Greeted guests upon arrival to create a welcoming atmosphere and provide attentive customer service.
- Conducted regular inventory checks to maintain optimal stock levels during shifts.
- Followed health department rules for food storage compliance.
Retail Clerk
Stater Brothers
Fullerton, California
05.2019 - 04.2020
- Restocked products and organized shelf facings to enhance customer shopping experience.
- Managed checkout transactions, ensuring accurate handling of cash, cards, and coupons for seamless customer service.
Daycare Aide
Rose Drive Elementary School
Yorba Linda, California
09.2017 - 02.2019
- Oversaw children's indoor play, outdoor recess, and transitions to ensure a safe and structured environment.
- Observed children for safety concerns, behavior issues, and adherence to classroom rules to maintain a positive atmosphere.
- Facilitated daycare routines and classroom activities to enhance learning and engagement.
Education
Bachelor of Arts - Elementary Education
California State University, Fullerton
Fullerton, CA05-2023
Associate of Arts - Human Resources And Social Work
Santiago Canyon College
Orange, CA07-2021
Skills
- Inventory reconciliation
- Invoice processing
- Data entry accuracy
- Decision-making and conflict resolution
- Stress tolerance and composure
- Listening and communication skills
Languages
Spanish
Limited
Certification
- Typing Assessment Certificate
Timeline
Receiver
Sam's Club
07.2024 - Current
Retail Associate
Target
05.2020 - 05.2024
Retail Clerk
Stater Brothers
05.2019 - 04.2020
Daycare Aide
Rose Drive Elementary School
09.2017 - 02.2019
Bachelor of Arts - Elementary Education
California State University, Fullerton
Associate of Arts - Human Resources And Social Work
Santiago Canyon College