Megan Dillon
Manager
Findlay,OH
Summary
Dynamic Field Manager at Kalamazoo Garden Solutions with a proven track record in project management and team leadership. Expert in expense tracking and employee training, I excel at enhancing customer satisfaction and driving performance improvements. Successfully resolved complex customer issues while maintaining a calm demeanor in high-pressure situations.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
27
27
years of professional experience
Work History
Field Manager
Kalamazoo Garden Solutions
Kalamazoo, MI
03.2016 - 01.2025
- Resolved customer inquiries and complaints requiring management-level escalation.
- Interviewed job candidates and arranged for new-hire participation in vendor and in-house training programs.
- Maintained records of all expenses related to each project; ensured accurate billing processes were followed.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Managed field crews and technicians working at customer job sites and verified strong job performance via metrics tracking and customer satisfaction interviews.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Coordinated with contractors, vendors for timely delivery of supplies, materials needed for projects.
Installation Manager
Hallmark
NW Ohio/Michigan, OH/MI
04.2013 - 04.2016
- Directed teams in installation, testing, start-up and system commissioning tasks.
- Translated main cable and equipment location blueprints to technicians while declaring system outages and rerouting staff for timely service completion.
- Developed and implemented construction plans according to client specifications and expectations.
- Obtained building and specialty permits from local jurisdictional agencies.
Catering Manager
Hyatt Hotels Corp
New York, NY
01.1998 - 01.2013
- Met with clients to outline desired goals and prepared quotes for overall catering costs.
- Coordinated with event planners for floor and table layouts, guest numbers, and overall catering needs.
- Designed catering packages to increase sales and customer experience.
- Promoted catering packages with most profitable outcomes without sacrificing client desires.
Education
Bachelor of Arts -
Xavier University
Cincinnati, OHSkills
- Project management
- Expense tracking
- Team leadership
- Employee training
- Customer service
Timeline
Field Manager
Kalamazoo Garden Solutions
03.2016 - 01.2025
Installation Manager
Hallmark
04.2013 - 04.2016
Catering Manager
Hyatt Hotels Corp
01.1998 - 01.2013
Bachelor of Arts -
Xavier University
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