Customer Service
Open To Work
Megan Disney
F45 Training
Midlothian,TX
27
years of professional experience
1
Certificate
Professional administrator ready to excel in front-facing role. Background includes managing busy reception areas and ensuring smooth daily operations. Known for fostering collaborative team environment and adapting to changing needs. Skilled in customer service, scheduling, and multitasking.
Work History
Coach
1 Year 5 Months- Develop strong member relationships while fostering community engagement and motivation.
- Integral role in the growth and retention of over 300 memberships since the beginning of the franchise opening.
- Provide ongoing support and guidance to clients in achieving overall health goals.
- Collaborated with management to implement supplemental educational sessions based on client needs and industry trends.
Substitute Teacher/Tutor
2 Years 3 Months- Maintained classroom management (K-12) to create a positive and productive learning environment; Middle School Choir Director for 100 students, Spring 2024.
- Adapted instructional strategies to meet varied student needs and learning styles effectively.
- Organization and implementation of educational materials that align with curriculum standards and objectives; 2025 and 2026 8th grade ELAR tutoring sessions contributed to school's state accountability grade increase due to closing performance gaps and academic growth.
Substitute Teacher
6 Years- Completed four (4) Long-Term Assignments.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Team Building Facilitator
3 Years 11 Months- Developed and implemented engaging outdoor education curriculum for diverse age groups.
- Facilitated team-building activities for groups of students and athletes to enhance communication and collaboration skills.
Coach
1 Year 1 Month- Educated clients on proper exercise options for their current level yielding an enjoyable and effective session.
- Cultivated strong relationships with clients, including utilization of social media platforms; resulting in retention and new business.
- Streamlined client onboarding process, ensuring smooth and welcoming introduction to gym facilities and services.
- Built the membership up to over 900 members in less than a year as one of the six (6) coaching staff.
Group Fitness Instructor
3 Years- Taught diverse group fitness classes designed to improve cardiovascular health, strength, and mobility.
Group Fitness Instructor
10 Years 11 Months- Cultivated a welcoming atmosphere for all skill levels, promoting inclusivity within group fitness classes.
- Led weekly classes for up to 36 individuals with consistent participation and positive feedback.
Surgical Equipment Sales
11 Months- Provided ongoing support to surgical teams during procedures involving distal extremities and skin closure products, ensuring optimal results; all while proving effective in selling techniques following operating room product trials.
- Excellent communication skills, both verbal and written.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
Master Trainer
4 Years 7 Months- Designed customized training programs leading to improved results and goal achievement.
- Consistently maintained steady clientele due to effective instruction and a keen focus on tailoring regimes to individual needs.
Health & Fitness Director
2 Years 1 Month- Oversaw successful implementation of Aqua Fitness classes and Personal Training program, including post-rehabilitation fitness routines. Optimized community involvement with the establishment of an advertising alliance with the City of Mansfield Parks & Rec. that continued for 13+ years.
Program Director
1 Year 7 Months- Management of all program and curriculum aspects of non-competitive gymnastics/ children's fitness facility focusing on social, emotional, motor, and cognitive development
- Marketing and Sales pertaining to customer conversion and retention
- Facilitation of weekly staff meeting & Quality Measurement System program evaluations
- Teaching over 50% of weekly classes in all program areas, ages 10 mos
- To 12 years
Assistant Program Manager
1 Year 1 Month- Management of operational aspects of corporate fitness facility
- Planning, promotion, and facilitation of quarterly special events and classes
- Motivational lifestyle coaching through individual fitness orientations, personal training, nutritional counseling, and instruction of group fitness classes
Owner and Operator
1 Year 5 Months- Launched company for fitness consulting and personal training
- Purchased equipment and designed facility set up for private studio
- Marketing, recruiting, and clientele retention through advertising and referrals
- Monitoring, coaching, and motivation of each client
- Performed administrative office duties, general accounting, and equipment maintenance
- Featured Personal Trainer: Austin American Statesman November 2000
Education
Bachelor of Science - Kinesiology
- Dean's List [Fall 1993]
- Resident Advisor
- Sigma Phi Lambda Member
- Extracurricular Activities: Fish Camp Counselor and Co-Chair, Orientation Leader
- Ranked in Top 4% of HS Graduating class
Skills
Personable and Friendly
Listening skills
Building relationships
Customer service management
Problem-solving skills
Administrative skills
Scheduling coordination
Exceptional communication
Certification
- CPR & AED, April 2025
- TRX Suspension Training, Dec 2012
- ACE Certified Personal Trainer, Nov 1996; 2012
- NASM Corrective Exercise Specialist, Dec 2010
Timeline
Coach
F45 Training
04.2025 - CurrentRead More
Substitute Teacher/Tutor
Midlothian ISD
02.2024 - 05.2026Read More
Substitute Teacher
Mansfield ISD
02.2019 - 02.2025Read More
Team Building Facilitator
Camp Thurman
08.2016 - 07.2020Read More
Coach
Orangetheory Fitness
07.2016 - 08.2017Read More
Surgical Equipment Sales
FrontSource Surgical
08.2015 - 07.2016Read More
Group Fitness Instructor
YMCA Of Arlington
08.2013 - 08.2016Read More
Master Trainer
24 Hour Fitness, Inc
09.2009 - 04.2014Read More
Group Fitness Instructor
Texas Health Huguley Fitness Center
09.2005 - 08.2016Read More
Health & Fitness Director
Physical Therapy of Mansfield
04.2004 - 05.2006Read More
Program Director
The Little Gym International, Inc.
06.2002 - 01.2004Read More
Assistant Program Manager
Advanced Micro Devices (AMD) Activity Center
03.2001 - 04.2002Read More
Owner and Operator
ADK Personal Fitness, Inc.
10.1999 - 03.2001Read More
Texas A&M University
Bachelor of Science from Kinesiology
Read More
Community Involvement
- HYROX Athlete, Dallas 2025 Finisher, Dallas 2026 In-Training
- Anchor of Hope 5K, March 2025, Finisher
- Jingle Belle 5K, Dec 2024, Finisher
- Flourish Turkey Trot 5K, Nov 2024, Nov 2025 Finisher
- Big Brothers Big Sisters, May 2018-2020, Mentor
- Choose Courage Foundation, May 2018, Emerge Model
- Jiggle Butt 5K, Jan 2018-and-2020, Team Captain and finisher
- North Trail Half Marathon, May 2009, Team Finisher
- Valero MS150: San Antonio to Corpus Christi, Oct 2007, Cyclist & Fundraiser
- Danskin Women's Triathlon Series, Austin, TX: Finisher 2002-2004 and 2006-2007; Volunteer-2005
- Sam's Club MS150: Frisco to Ft. Worth, May 2007-and-2008, Cyclist & Fundraiser
- Susan G, Komen Race for the Cure, Annually 1999-2006, Athlete/Volunteer/Fundraiser
- Tri-Rock Triathlon, Aug 2004, Finisher