Megan D Kendra

• Subject matter expert responsible for managing comprehensive end-to-end process mapping and procedural improvement
• Leading teams that manage high-balance clientele, multi-million-dollar properties, preferred clientele, First Republic, bankruptcy cases, successions, and other specialized requests
• Implementing technological and procedural enhancements to reduce business waste and lower the cost per loan
• Excellent communication skills with the ability to collaborate effectively across departments and levels of the organization
• Successfully executed medium- to large-scale projects, achieving long-term business productivity gains and cost savings
• Provided ongoing coaching and support to team members, cultivating an environment conducive to professional growth and development.

I've led the development , implementation, enhancement of various cross-line initiatives targeted at specialty and high-profile clientele. This initiative is centered on process improvements to enhance effectiveness and service quality. This includes removing and reassigning necessary groups within the organization for impact.

• Effective in managing a team of 12 Loan operations agents in handling FHA, VA, and Conventional guidelines
• Oversaw all functions and procedures to ensure compliance and regulatory measures are met
• Implemented positive coaching and providing critical feedback, ranging from recognition to written warnings
• Delegated new and complex tasks to challenge and grow employee talent
• Procedure rewrite and training guide creation for in depth team knowledge and understanding
• Independently sought out process efficiency
• Fostered a collaborative environment to enhance Employee satisfaction
• Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.

I established a specialized team dedicated exclusively to the Federal Housing Authority (FHA) and Veterans Affairs (VA). This was essential to ensure our services catered to the unique needs of our customers, enhancing efficiency and eliminating prolonged delays and unsatisfactory experiences.

• Analyzing loss mitigation packages for repayment plans, forbearances, modifications, conditional short sale and deed in lieu options, while staying in accordance with banking and federal regulation
• Knowledgeable to each Investor's specific requirements and guidelines with over 95% monthly quality
• Evaluating financial strength of borrowers from simple to complex sources of income
• Training new and existing underwriters on various Investor guidelines and new programs
• Analyzed credit, income, compliance, title documents, and appraisals during underwriting process.

Successfully navigated and trained 100+ individuals in Manila and within the United States during the Covid Pandemic.