Megan Dobbins
Manager
Dorothy,NJ
Summary
Accomplished Department Manager at Walmart Inc., adept in customer service and team supervision, significantly enhanced customer satisfaction and team performance. Leveraged problem-solving and performance management skills to exceed sales targets and optimize inventory, demonstrating a results-driven approach and a commitment to excellence. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
6
6
years of professional experience
Work History
Department Manager
Walmart Inc.
03.2018 - 04.2020
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Managed projects efficiently from inception to completion ensuring timely delivery within budget constraints.
Housekeeping Supervisor
The Reeds At Shelter Haven
02.2014 - 03.2018
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Increased employee performance through effective supervision and training.
- Communicated repair needs to maintenance staff.
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Adapted quickly to changing priorities or emergencies in order to maintain seamless daily operations without compromising guest experience or satisfaction.
- Contributed to the hotel''s reputation for excellence by consistently meeting or exceeding cleanliness benchmarks set by the brand.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Adhered to safety protocols by enforcing proper equipment usage.
- Optimized workflow by regularly assessing employee performance and reallocating resources as needed, maximizing team efficiency.
Education
High School Diploma -
05.2001 -
Skills
Team Supervision
Customer Service
Sales Reporting
Performance Management
Employee Scheduling
Employee Management
Problem-Solving
Work Planning and Organization
Resource Coordination
Training and mentoring
Loss Prevention
Staff Hiring and Retention
Vendor Management
Customer Engagement
Strategies and goals
Employee performance evaluation
Order Processing
Timeline
Department Manager - Walmart Inc.
03.2018 - 04.2020
Housekeeping Supervisor - The Reeds At Shelter Haven
02.2014 - 03.2018
Lower Cape May Regional High School - High School Diploma,
05.2001 -