Megan Dobson
St. Petersburg,FL
Summary
Dedicated and adaptable Salon Professional known for high productivity and efficient task completion. Skilled in staff management, customer relationship building, and inventory control, ensuring smooth operations. Excel in communication, leadership, and problem-solving to deliver exceptional client satisfaction and team performance.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Hair Stylist
Fantastic Sams Cut & Color
Saint Petersburg, FL
10.2021 - Current
- Managed daily salon operations, including scheduling appointments, customer service, and staff management.
- Conducted interviews with prospective employees prior to hiring decisions being made.
- Trained, mentored, and supervised new staff to foster personal development and boost output.
- Consistently analyzed customer feedback to pinpoint opportunities for enhancing services or products at the salon.
- Resolved customer complaints promptly and efficiently while preserving positive client relationships.
- Boosted earnings by delivering accurate service and product knowledge to customers, cultivating strong value-added relationships.
- Attended ongoing education and training programs to remain current with emerging trends and techniques.
- Partnered with coworkers to attain shared objectives.
- Tracked inventory of supplies used for styling services.
- Contributed to team discussions on salon marketing strategies.
- Built new client relationships based on referrals from existing customers.
Driver
Uber And Lyft
Saint Petersburg, FL
03.2017 - 11.2022
- Efficiently managed time while making multiple stops along designated routes.
- Consistently responded to emergency situations with poise and effectiveness.
- Performed systematic checks on vehicles to identify potential mechanical or safety problems before deployment.
- Maintained accurate logs of vehicle inspections and repair status.
- Transported clients to specified destinations safely and on-time.
- Delivered outstanding customer service by consistently demonstrating professional conduct with clients.
- Maintained regular attendance and punctuality while performing assigned tasks in a timely manner, contributing to effective scheduling and work coverage.
Retail Sales Associate
CosmoProf
Palm Harbor, FL
08.2019 - 05.2020
- Maintained sales areas through floor moves, merchandising efforts, and display maintenance for optimal stock levels and organization.
- Maintained awareness of customer needs and identified areas for product restocking while monitoring sales floor.
- Engaged customers in meaningful conversations by using open-ended questions to identify their requirements and provide relevant product recommendations.
- Offered suggestions for additional items that may be of interest to customers.
- Assisted with unloading delivery trucks and stocking shelves with new merchandise.
- Processed returned merchandise in accordance with company policies.
- Was actively involved in staff meetings and training sessions, becoming proficient in product knowledge and effective sales techniques.
Manager
Pizza Hut
Palm Harbor, FL
09.2017 - 08.2019
- Maintained adherence to industry regulations and company policies.
- Analyzed business performance data for strategic decision-making.
- Managed inventory levels to optimize supply and minimize waste.
- Performed opening, closing, and shift change duties with meticulous attention to detail to uphold daily operational standards.
- Produced detailed monthly reports summarizing operational performance metrics for senior management.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Provided guidance on company policies and procedures to resolve conflicts among employees.
- Boosted team morale and encouraged employee retention with effective recognition programs and career development opportunities.
- Effectively led teams during times of transition or when facing challenging circumstances.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
Hairstylist
Fantastic Sams Cut & Color
Clearwater, FL
02.2014 - 09.2018
- Provided consultations to clients about their desired hair color. style, and hair care needs.
- Performed corrective coloring and/or boding services to repair damage caused by incorrect or over processed dyes.
- Upsold additional services when appropriate to increase sales volume.
- Provided clients with guidance for preserving colored hair outside of salon appointments.
- Followed updated techniques to color and treat hair and produce consistent results.
- Educated clients on how different chemical processes can affect the integrity of their tresses.
- Cultivated strong, value-added customer relationships by providing accurate service and product knowledge, resulting in increased earnings.
- Implemented emerging hairstyle trends to enhance client satisfaction and diversify customer base.
- Shaped eyebrows and removed facial hair using tweezers or wax.
- Maintained compliance with workplace health and safety standards.
Hair Salon Assistant
Intuition Salon and Spa
Clearwater, FL
08.2012 - 01.2014
- Cleaned and sanitized all salon tools and equipment.
- Greeted customers and provided excellent customer service.
- Prepared color formulas as directed by stylists.
- Stocked shelves with new products when needed.
- Suggested additional services that would benefit the customer's needs.
- Attended workshops related to hairstyling techniques and trends in order to stay updated on industry knowledge.
- Maintained a clean work environment throughout the day.
- Provided assistance to the owner and other staff members during busy times.
- Prepared stylist stations ahead of client appointments.
- Helped maintain records of customer visits, including notes about services performed or products purchased.
- Kept notes listing preferences and services provided to clients for quick reference.
- Scheduled appointments for customers using internal software system.
Education
Cosmetology
American Institute of Beauty
Largo, FL09-2013
Woodbridge High School
Irvine, CA01-2011
Some College (No Degree) - Psychology
Irvine Valley College
Irvine, CASkills
- Team Leadership
- Staff Development
- Time Management
- Relationship building and management
- Performance Management
- Customer Consultations and Education
- Chemical safety
- Makeup Application
- Hair color and style curator
- Salon maintenance
Certification
- Chi Color Master 2015-Current
- Farouk Systems Educator 2023- Current
References
References available upon request.
Timeline
Hair Stylist
Fantastic Sams Cut & Color
10.2021 - Current
Retail Sales Associate
CosmoProf
08.2019 - 05.2020
Manager
Pizza Hut
09.2017 - 08.2019
Driver
Uber And Lyft
03.2017 - 11.2022
Hairstylist
Fantastic Sams Cut & Color
02.2014 - 09.2018
Hair Salon Assistant
Intuition Salon and Spa
08.2012 - 01.2014
Cosmetology
American Institute of Beauty
Woodbridge High School
Some College (No Degree) - Psychology
Irvine Valley College