Megan Dooling

Work History

Uptown Paws

08.2024 - Current

Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Identified and resolved unauthorized, unsafe, or ineffective practices.
Supervised operations staff and kept employees compliant with company policies and procedures.
Directed initiatives to improve work environment, company culture or overall business strategy.
Led hiring, onboarding and training of new hires to fulfill business requirements.
Developed and implemented strategies to maximize customer satisfaction.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Assisted in recruiting, hiring and training of team members.
Trained and guided team members to maintain high productivity and performance metrics.
Reported issues to higher management with great detail.
Interacted well with customers to build connections and nurture relationships.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Hey Gorgeous Spa And Wellness

05.2022 - 08.2023

Answered central telephone system and directed calls accordingly.
Managed multiple tasks and met time-sensitive deadlines.
Resolved customer problems and complaints.
Confirmed appointments, communicated with clients, and updated client records.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Corresponded with clients through email, telephone, or postal mail.
Kept reception area clean and neat to give visitors positive first impression.
Answered phone promptly and directed incoming calls to correct offices.
Maintained confidentiality of information regarding clients and company.

Covan Moving Company

01.2020 - 12.2021

Managed invoicing and payment processing operations.
Executed billing tasks and recorded information in company databases.
Monitored outstanding invoices and performed collections duties.
Handled account payments and provided information regarding outstanding balances.
Processed customer invoices, credit memos and payments within established timelines.
Verified accuracy of billing data and corrected discrepancies.
Maintained detailed records of customer payments and billing adjustments.
Entered and maintained billing information in company internal databases for accessibility.
Interacted with customers to resolve billing disputes and respond to inquiries.
Generated daily, weekly and monthly reports for billing department.

Pet Supermarket Inc.

01.2019 - 12.2021

Prepared merchandise for sales floor by pricing or tagging.
Provided positive first impressions to welcome existing, new, and potential customers.
Helped customers locate products and checked store system for merchandise at other sites.
Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Engaged with customers to build rapport and loyalty.
Answered customer questions about sizing, accessories, and merchandise care.
Solved customer challenges by offering relevant products and services.
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Built relationships with customers to encourage repeat business.
Managed returns, exchanges and refunds in accordance with store policy.

Birmingham Zoo

01.2017 - 12.2019

Documented animals' weight, size and condition in computer system for review by senior staff.
Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
Kept cages, kennels, play yards, and grooming areas neat and clean.
Consulted with veterinarians to diagnose problems and administered prescribed treatments.
Followed pet care instructions for dietary needs and medication regimens.
Trained animals in behavioral compliance or other special routines or commands.
Washed, trimmed, and brushed animals to maintain good grooming standards.
Reset procedure rooms between appointments and disinfected equipment.
Assisted with development of animal behavior modification plans.