Megan Dooms
Reisterstown,MD
Summary
Proven team collaborator and detail-oriented professional, excelled in fast-paced environments at Carrabba's Restaurant. Mastered reservations management and server support, enhancing dining experiences and operational efficiency. Demonstrated exceptional multitasking and professional appearance, significantly contributing to customer satisfaction and team effectiveness.
Overview
1
1
year of professional experience
Work History
Host
Carrabba's Restaurant
12.2023 - Current
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took call reservations by phone, answered customer questions, and informed of accurate wait times.
- Advised customers about special offerings and menu items to help drive sales.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Completed daily side work and opening and closing duties without fail.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Server Assistant
Carrabba's Restaurant
12.2023 - Current
- Refilled drinks and condiments and restocked serving areas to minimize delays.
- Delivered customer orders promptly and with attention to accuracy and satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods to promptly answer customer questions.
- Complied with all food safety and sanitation regulations to reduce restaurant risks.
- Collaborated with other staff members to maintain high-level customer satisfaction.
- Communicated customer needs clearly to kitchen staff for fast, accurate orders.
- Monitored food and beverage supplies, assisting with restocking when needed.
Carryout
Carrabba's Restaurant
12.2023 - Current
- Answered phone calls to take orders and gave information on menu.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Delivered pick-up and curbside orders to guests.
- Maintained balanced cash drawer with correct money values and accurate documentation.
Education
High School Diploma -
Rosedale Baptist School
Rosedale, MD05.2022
Associate of Arts - Liberal Arts And General Studies
Southern New Hampshire University
Manchester, NHCertified Dental Assisting - Dental Assisting
Fortis Institute
Towson, MD06.2025
Skills
- Reservations Management
- Server Support
- Telephone reception
- Team Collaboration
- Multitasking proficiency
- Professional Appearance
- Dining room management
- Detail Oriented
- Punctual
Timeline
Host
Carrabba's Restaurant
12.2023 - Current
Server Assistant
Carrabba's Restaurant
12.2023 - Current
Carryout
Carrabba's Restaurant
12.2023 - Current
High School Diploma -
Rosedale Baptist School
Associate of Arts - Liberal Arts And General Studies
Southern New Hampshire University
Certified Dental Assisting - Dental Assisting
Fortis Institute