Megan Dorsey
Assistant Property Manager
Oakland,CA
Summary
Versatile and detail-oriented Property Management Professional with over 10 years of experience in luxury property and hospitality management. Seeking to leverage an empowering leadership style, a resident first mentality, and a dedication to excellence as a Leasing Consultant with Crane Management.
Overview
12
12
years of professional experience
Work History
Front Desk Agent - Night Auditor
Ritz-Carlton San Francisco
01.2024 - Current
- Check guests in and out in an efficient and friendly manner, while proactively anticipating guest's needs.
- Resolve guest's complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism.
- Audit, reconcile, and balance daily financial activities.
Police Communications Dispatcher
Oakland Police Department
10.2021 - Current
- Receive and analyze non-emergency and 911 calls to prioritize their level of emergency, recording information expeditiously and accurately.
- Recommend effective course of action to protect life and property by dispatching Police Officers, Firefighters, and or EMS to calls as needed.
- Assist Communications Division with recruitment, interviews, and training for new dispatchers.
Leasing Consultant
Lincoln Property Management
05.2018 - 09.2020
- Leased and marketed vacant and upcoming apartments.
- Organized and attended weekly resident events to help facilitate resident retention; assisted with social media updates; adding community and local content daily
- Followed-up with all resident complaints to ensure all is handled promptly and appropriately.
Guest Service Supervisor
The University of Mississippi, The Inn at Ole Miss
01.2016 - 05.2018
- Acted as manager on duty, dealing with complaints, disturbances, special requests, and any other issues; Managed Front Office team members
- Improved customer service ratings by cutting down response time from front desk by implementing a service called 2nd mile, which lead to an increase positive online reviews.
Assistant Community Director
Lindsey Management Company
01.2013 - 03.2016
- Assisted Community Director in day-to-day operation of two properties. Handled venders, purchase orders, rent collection, evictions, and billing.
- Negotiated corporate lease agreements.
Skills
Yardi
Team Building and Development
Resident Relationship/Retention Management
Contract Negotiation
Scheduling and Task Management
Financial budgeting and reporting
MS Office Suite
Entrata
Lead 2Lead
Timeline
Front Desk Agent - Night Auditor
Ritz-Carlton San Francisco
01.2024 - Current
Police Communications Dispatcher
Oakland Police Department
10.2021 - Current
Leasing Consultant
Lincoln Property Management
05.2018 - 09.2020
Guest Service Supervisor
The University of Mississippi, The Inn at Ole Miss
01.2016 - 05.2018
Assistant Community Director
Lindsey Management Company
01.2013 - 03.2016