Summary
Overview
Work History
Education
Skills
Timeline
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Megan Downey

Clarksville,TN

Summary

Empathetic and results-driven professional with extensive experience in customer service. Diligent Sales Associate with solid background in Inside sales and customer engagement. Demonstrated success in driving sales and enhancing customer satisfaction through effective communication and product knowledge. Proven ability to utilize problem-solving skills and teamwork to meet customer needs and achieve sales targets.

Overview

7
7
years of professional experience

Work History

Sales Associate

Select Quote
10.2024 - 07.2025
  • Conducted in-depth analyses of clients'' existing policies, identifying coverage gaps and recommending appropriate adjustments.
  • Educated clients on the importance of various insurance products, enabling them to make informed decisions about their coverage needs.
  • Increased customer satisfaction by providing personalized insurance solutions and exceptional service.
  • Maintained detailed records of all interactions with prospects and clients using CRM software, ensuring accurate reporting of sales activities.
  • Upselling products
  • In-bound and out-bound calls to and from customers
    • Active listening and attention to detail, Handling all customer needs.
    • Communicating pricing/ negotiations
    • Follow-up calls, text, email with customers in a timely manner

REMOTE SALES REPRESENTATIVE

Sitel/Foundever
06.2020 - 09.2023
  • Delivered exceptional customer service by actively listening to customer needs, providing clear, empathetic guidance, and ensuring customer satisfaction throughout the entire sales process.
  • Assessed customer needs to navigate complex Medicare insurance options, providing transparent and tailored solutions that aligned with individual circumstances.
  • Acted as the trusted face of the company, utilizing strong interpersonal skills to communicate complex healthcare information in an easy-to-understand manner.
  • Thrived in a supportive, team-oriented environment, where ongoing learning and adaptability were essential to success. Actively participated in training and development to improve performance.

SENIOR SALES ASSOCIATE

Furniture Connection
10.2018 - 05.2020
  • Exceeded sales goals by building strong relationships with clients and providing exceptional customer service, resulting in being recognized as the highest-selling sales associate at the company.
  • Delivered exceptional customer service by providing in-home consultations to assist clients with furniture selection, resulting in long-lasting relationships and a high volume of repeat business and referrals.
  • Collaborated with team members to streamline processes and create trainings for new associates.

Education

Bachelor of Science - Sales

Indiana University, Purdue University Indianapolis
Indianapolis, IN
05-2014

Skills

  • Healthcare Navigation
  • Customer Engagement
  • Technical Support
  • Solution Implementation
  • Multi-tasking Efficiency
  • Empathetic Listening
  • Relationship Building
  • Sales support
  • Exceptional communication
  • Patience and composure
  • Inside Sales
  • Sales strategy
  • Service upselling
  • Computer skills
  • Microsoft office
  • Phone etiquette
  • Product knowledge
  • Customer relationship management
  • MS office
  • Active listening
  • Immaculate Problem solving skills

Timeline

Sales Associate

Select Quote
10.2024 - 07.2025

REMOTE SALES REPRESENTATIVE

Sitel/Foundever
06.2020 - 09.2023

SENIOR SALES ASSOCIATE

Furniture Connection
10.2018 - 05.2020

Bachelor of Science - Sales

Indiana University, Purdue University Indianapolis

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Megan Downey