Summary
Overview
Work History
Education
Skills
ServSafe
Timeline
Generic

Megan Duffy

Jackson,NJ

Summary

Attentive professional experienced in guiding and motivating top-quality talent. Well-versed in assessing sales performance and managing staff performance against challenging expectations. Committed to consistently fostering superior customer service standards and communicating with tact and diplomacy.

Overview

15
15
years of professional experience

Work History

General Manager in Training

Wawa
Jamesburg, NJ
09.2015 - Current
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Ensured compliance with all safety regulations throughout the store premises.
  • Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
  • Identified areas of operational inefficiency and implemented solutions to streamline processes.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Handled scheduling for store shifts to achieve adequate staffing.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Reviewed inventory and sales records to prepare reports for management and budget departments.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.

General Manager

Quick Chek stores
Point Pleasant, NJ
03.2010 - 08.2015
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Ensured compliance with local health department regulations regarding food safety standards.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
  • Assisted in the recruitment process by interviewing potential candidates for open positions.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Created schedules and monitored payroll to remain within budget.
  • Led employee evaluations with constructive feedback to boost performance.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.

Education

GED -

University of Arizona
Tucson, AZ

Skills

  • Operations Management
  • Employee Scheduling
  • Recruiting and interviewing
  • Product and service knowledge
  • Task Delegation
  • Employee Performance Evaluations
  • Staff Development
  • Sales Growth
  • Customer Relations

ServSafe

  • Food handler certification

Timeline

General Manager in Training

Wawa
09.2015 - Current

General Manager

Quick Chek stores
03.2010 - 08.2015

GED -

University of Arizona

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