Megan Duncan
Collinsville,IL
Summary
Strategic Director of Annual Giving with a knack for implementing high-impact fundraising strategies that efficiently reach and exceed goals. Specializes in donor relations, campaign management, and data analysis to optimize fundraising efforts. Thrives using communication skills, adaptability, and teamwork to foster relationships and collaborate effectively across departments, ensuring successful annual giving programs.
Overview
18
18
years of professional experience
Work History
Director of Annual Giving and Donor Relations
Webster University
St. Louis, MO
06.2023 - Current
- Create and deliver annual giving communication and solicitation strategies that help build and strengthen relationships with constituents and donors.
- Lead the Annual Giving and Donor Relations team to assist the university in achieving its mission and goals.
- Advised senior leadership on best practices in annual giving based on research findings.
- Work with departments and teams across campus, assisting with their fundraising needs.
- Utilize the donor database to track donors and contributions, and analyze data to create segmentation for more effective communications and solicitations.
- Cultivated relationships with current donors through emails, mailings, phone calls, and other forms of communication.
- Manage the stewardship process for all gifts received.
- Plan and execute the yearly donor recognition dinner for society-level donors.
- Researched new methods of engaging prospective donors through digital channels such as video conferencing or webinars.
Annual Giving Manager
Concordia Seminary
St. Louis, MO
11.2018 - Current
- Oversees the seminary's direct mail and digital appeals
- Supervises the phone program, managed by Ruffalo Noel Levitz, by working with key contributors to maintain up-to-date scripting and appeal and fund documentation, as well as monitoring reports
- Serves as the lead project manager for all of the seminary's crowdfunding projects, from planning through execution and analysis
- Works with the gifts management team to ensure that all relevant processes are being followed
- Collaborates with other advancement staff to engage with donors as they move through the donor life cycle
- Innovated new approaches to engage donors and increase funding
- Ensures the on-time and accurate delivery of data files to internal and external partners
- Monitors industry trends associated with Annual Giving in order to establish best practices and maintain industry standards
Onsite Program Manager
Wilson-Bennett, Technology, Inc
Cabot, Arkansas
01.2015 - 07.2017
- Held successful relationships with clients by meeting their expectations of projection fulfillment, budget adherence, timeline management, and open communication
- Provided knowledge and experience in software, stewardship, and fundraising techniques to clients
- Produced thorough, accurate and timely reports of project activities
- Recruited, hired, trained, and supervised student callers and volunteers
Onsite Director
Harris Connect, LLC
Chesapeake, VA
01.2013 - 06.2014
- Oversaw the daily management of client's phonathon programs and acted as the liaison between Harris Connect, LLC and the clients
- Assisted in the design sessions for the upcoming fiscal year(s)
- Created reports that reviewed results and offered strategies to continue the successes and improve the areas of opportunity
- Successfully recruited, hired, trained, and supervised student callers
- Coached student callers on how to positively and politely overcome objections while ensuring that each prospect was left with a positive feeling regardless of the outcome of the call
Team Manager
Enterprise Rent-A-Car
St. Louis, MO
04.2007 - 10.2011
- Managed various call center teams, including customer service, help desk and roadside service
- Successfully coached agents to sell and upsell add-ons to their rentals, motivate clients to join loyalty programs, and meet customer needs and expectations
- Interviewed prospective agents for multiple departments
- Assisted in training new agents
Education
Bachelor of Science - International Studies
Spring Hill College
Mobile, AL05.2002
Skills
- Successful Fundraiser
- Donor Engagement
- Report Building & Analysis
- Constituent Segmentation
- Data Management
- Team Management
- Critical Thinking
- Direct Mail Campaigns
- Digital Fundraising
- Project Management
Timeline
Director of Annual Giving and Donor Relations
Webster University
06.2023 - Current
Annual Giving Manager
Concordia Seminary
11.2018 - Current
Onsite Program Manager
Wilson-Bennett, Technology, Inc
01.2015 - 07.2017
Onsite Director
Harris Connect, LLC
01.2013 - 06.2014
Team Manager
Enterprise Rent-A-Car
04.2007 - 10.2011
Bachelor of Science - International Studies
Spring Hill College
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