Megan Dwelle
Clawson ,MI
Summary
Dynamic professional with a proven track record in child development and positive reinforcement, honed as a Preschool Teacher at The Community House ECC. Excelled in creating nurturing environments and implementing innovative learning strategies. Skilled in inventory management and customer service, ensuring high satisfaction rates. Demonstrates exceptional organizational abilities and a commitment to safety and cleanliness.
Dedicated to supporting emotional, social and academic development of young children. Trained in developmental stages and knowledgeable about offering safe, nurturing environments to boost learning. Desire to complement education-based strategies with techniques to promote overall health and wellness.
Overview
3
3
years of professional experience
Work History
Preschool Teacher
The Community House ECC
01.2024 - Current
- Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.
- Guided students to develop social, emotional and physical skills.
- Applied play-based strategies to provide diverse approaches to learning.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
Barista Shift Lead
Wildflour Cafe And Bakery
05.2024 - 09.2024
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Provided constructive feedback on store operations to management for continuous improvement initiatives.
- Implemented creative solutions for resolving customer complaints, resulting in higher customer retention rates.
- Promoted a safe work environment by adhering to health department regulations and company safety guidelines at all times.
Hostess
The Whitney
08.2023 - 01.2024
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Promoted business loyalty by fostering positive customer relationships.
Shift Leader
Duck Donuts
07.2023 - 12.2023
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Proved successful working within tight deadlines and a fast-paced environment.
- Worked flexible hours across night, weekend, and holiday shifts.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Shift Leader
MOD Pizza
05.2022 - 08.2023
- Completed cash and credit card transactions accurately using POS software.
- Trained new employees and delegated daily tasks and responsibilities.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
Restaurant Hostess
Three Cats
08.2021 - 07.2022
- Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
- Reported problematic guests to management to foster safe and pleasant environment.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Education
Transfer Credits For Eastern Michigan University -
Oakland Community College
Bloomfield Hills, MIHigh School Diploma -
Royal Oak High School
Royal Oak, MI06.2021
Skills
- Child Development
- Positive Reinforcement
- Artistic abilities
- Progress Monitoring
- Behavior Modification Techniques
- Greeting guests in a timely and pleasant manner
- Counting and handling a cash drawer
- Food safe restaurant preparation
- Organizing and cleaning a back of house area
- Organizing and cleaning a front of house area
- Counting and maintaining proper inventory
- Preparing to go orders for customers
Timeline
Barista Shift Lead
Wildflour Cafe And Bakery
05.2024 - 09.2024
Preschool Teacher
The Community House ECC
01.2024 - Current
Hostess
The Whitney
08.2023 - 01.2024
Shift Leader
Duck Donuts
07.2023 - 12.2023
Shift Leader
MOD Pizza
05.2022 - 08.2023
Restaurant Hostess
Three Cats
08.2021 - 07.2022
Transfer Credits For Eastern Michigan University -
Oakland Community College
High School Diploma -
Royal Oak High School
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