Megan Dykstra
Webster,MA
Summary
To continue my career path in the life sciences industry and use my combined six years of experience. To find a company where I can use my knowledge and experience with medical devices, pharmaceuticals, and quality control/assurance. To join a company where my eagerness and quick ability to learn new systems and company procedures to complete everyday tasks efficiently will result in growth and development as an essential employee.
Overview
16
16
years of professional experience
Work History
Server/Event Staff
J Anthony's Italian Grill
03.2023 - Current
- Implemented new training program for servers, resulting in improved product knowledge and upselling techniques.
- Collaborated with kitchen staff to ensure timely delivery of food orders and maintain high levels of customer satisfaction.
- Developed and maintained relationships with regular customers, resulting in increased repeat business.
- Assisted in the creation and execution of special events, including menu planning, staffing coordination, and setup.
- Resolved customer complaints promptly and effectively, ensuring a positive dining experience for all patrons.
- Mentored new servers on best practices for delivering excellent service while maintaining efficiency during busy shifts.
- Implemented cost-saving measures such as portion control guidelines and inventory management strategies to reduce waste.
- Instituted pre-shift meetings with servers to communicate daily specials, menu changes, and any pertinent information.
- Collaborated with the kitchen team to ensure accurate and timely delivery of food orders to customers.
Server/Hostess/Event Staff
Point Breeze Restaurant
01.2017 - 08.2020
- Greeted customers, took to their beverage and food orders, implemented said order into POS system, ensured customer’s dining experience excelled in pristine service.
- Ensured entire dining and kitchen area was cleanly and organized for next shift.
- Worked a vast array of functions (Weddings, Funerals, Birthday/Anniversary Parties) and went above and beyond to ensure the host and guests had everything they needed. Handled any issues in a timely matter that resulted in customer satisfaction including personal decoration of the two function halls on site.
- Answered phone calls, scheduled reservations (both regular dining and event), handled both cash and credit transactions.
Call Center Customer Service
Fallon Health
02.2018 - 08.2018
- Took all incoming calls for Medicare and Medicaid, Accountable Care Organization (ACO) customers in professional customer service tone that made the caller feel comfortable and satisfied.
- Communicated with different departments and companies, such as Mass Health, to assist the caller.
- Accessed the company system to provide customer with answers to problems such as ID number retrieval, personal and specialist provider search, search of durable medical equipment providers in customer’s area, and explained what their insurance plan benefits were.
- Compared different Medicare insurance plans to customers and future customers, explained the new ACO change over within MassHealth to those who had questions, and documented each call into call log retention system.
- Software and programs that was used: CareMark/COS, Clarity, EVS, EyeMed, HHP, HUM, QNXT, Verint, Payeezy, Cathedral.
Call Center Customer Service
Prescription Advantage- UHealth Solutions
09.2017 - 02.2018
- Assisting in all inbound calls pertaining to Prescription Advantage, a secondary insurance to Medicare Part D. Inbound calls included signing customers up for the Prescription Advantage program, assisting with billing issues and payment reimbursements, explanation of different tiers Prescription Advantage has to offer customers, and overall customer service questions and concerns.
- Leader in outbound calling project which consisted of reaching out to customers and ensuring they received their Explanation of Benefits letter and answering any questions they may have.
- Enter all data entry into BEEs and Xerox (Conduent) systems and quality check all data entry that was entered by coworkers.
- Proficient use of Ignite, Micollab, and Mitel for inbound call service software.
- Contract Position through The Panther Group
Lead Pharmacy Technician
Option Care
03.2016 - 08.2017
- Sterilely admix and distribute various medications that will be intravenously administered to patients in an accurate and timely manner while using aseptic technique and adhering to USP standards.
- Enter daily compounding sheets into computer system to be submitted for payment to billing dept.
- Know difference, chemical and technique used to participate in daily, weekly, and monthly cleanings.
- Stock pharmacy with medications and supplies and report low quantities as to be sure to never run low on product.
Assistant Lead Microbiologist
Shire Pharmaceuticals
08.2015 - 02.2016
- Train, supervise and manage environmental monitoring staff to conduct sampling per the program and to perform the necessary laboratory testing, reporting and data analysis.
- Review and approve all environmental monitoring samples within the MODA system.
- Provide scientific guidance and interpretation of environmental monitoring and microbiology results to facility management.
- Sampling of facility air quality and facility surfaces.
- Contractor Position through PSC Biotech
QA Analyst
Genzyme
01.2014 - 08.2015
- Assuring quality control over all final packaging printed materials including but not limited to cartons, labels and inserts while adhering to SOP’s and material specifications.
- Communicating with buyers when COA material has a discrepancy and needs the attention of the initial vendor.
- Responsible for sampling, inspecting, and releasing components and raw materials as per SOP's and specifications.
- Accountable for quarantining product and assuring all vendor information is correct including quantity of product, quality of product, and material specifications.
- Responsible for registering company part numbers into STARLIMS system and entering CAPAs and deviations into TrackWise.
- Temporary Position through Talentburst
Lead Pharmacy Technician
Ameridose, LLC
03.2010 - 11.2012
- Responsible for fulfilling hospital work orders for prescriptions and batch records, ensuring proper quality control measures are enforced and work orders are completed in an accurate and timely manner while using aseptic technique and adhering to USP standards.
- Compliant to a more rigorous set of requirements as defined in Title 21, FDA Federal Code of Regulations Part 211.
- Scale calibration and measurement as well as creation of pertinent departmental SOPs for assurance that scales are calibrated correctly.
- Establish and enforce cleanliness and work process SOPs for all workstations on floor including but not limited to hood cleaning and proper handling of medications and supplies.
- Responsible for sterile admixing in cleanroom environment while adhering to SOPs.
- Conduct peer review of controlled documents.
Education
Associate of Science - Biotechnology
Quinsigamond Community College
Worcester, MA06-2028
Skills
- Registered Pharmacy Technician in the state of Massachusetts License number: PT12624
- Compliance achievement recognition for operational excellence
- Able to lift 50lbs
- Over 10 years in retail and customer service
- Eager and not afraid to learn new tasks and able to do so quickly and diligently
- Proficient use of TrackWise, MiCollab, MODA, and MS Office 365 products Able and willing to learn new computer systems and can do so in timely manner
- Completed college typing course and able to type 70 WPM
- Virtualization
- Best practices and methodologies
Timeline
Server/Event Staff
J Anthony's Italian Grill
03.2023 - Current
Call Center Customer Service
Fallon Health
02.2018 - 08.2018
Call Center Customer Service
Prescription Advantage- UHealth Solutions
09.2017 - 02.2018
Server/Hostess/Event Staff
Point Breeze Restaurant
01.2017 - 08.2020
Lead Pharmacy Technician
Option Care
03.2016 - 08.2017
Assistant Lead Microbiologist
Shire Pharmaceuticals
08.2015 - 02.2016
QA Analyst
Genzyme
01.2014 - 08.2015
Lead Pharmacy Technician
Ameridose, LLC
03.2010 - 11.2012
Associate of Science - Biotechnology
Quinsigamond Community College